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Contributor I
October 24, 2017
Question

Sonos One Bugs

  • October 24, 2017
  • 15 replies
  • 1647 views
I've finished setting up my Sonos One in the Foyer location, but it doesn't work other than as a Play:1 or an Echo with no ability to play music unless I use the Sonos App.

Steps: :"Alexa, what's the weather?"
Actual/Expected: Successfully provides weather.

Alexa, play Blondie in the Foyer.
Actual: "I couldn't find anything called Foyer. To check device or group name go to settings in the Alexa app"
Expected: Plays Blondie in the Sonos-defined Foyer. Also tried unsuccessfully with Sonos-defined Living Room and Master Bedroom which were long standing Sonos locations.

Steps: "Alexa, ask Sonos to play Blondie"
Actual: "Shuffling songs by Blondie on Ruth's Sonos One". No music plays, but it is clear Alexa knew where it should play it.
Expected: Music plays on Sonos One which is assigned to the Foyer location in Sonos.

Steps: "Alexa, play Blondie"
Actual: "Shuffling songs by Blondie". No music plays.
Expected: Music plays

Steps: "Alexa, next song."
Actual: I can change the playback mode only when music is playing."
Expected: If I could hear the music, I would expect the next song to play. Even in this case where I can't hear the music, I thought that since I executed play Blondie above, it thought it was playing something and that it would move to a new song that I just couldn't hear.

Steps:
- open Alexa app
- Choose Ruth's Sonos One
- Use amazon music or other app to play music

Actual: No music plays.
Expected: Music selected on Alexa app plays. Note that this works successfully on our Echo and Echo Dot.

Some other notes. Many of the Alexa responses are cut off midstream and end with the bonk sound. To get the full responses above I had to try multiple times.

Note that using the Sonos app to select and play music works as it always did and I can select the Sonos One/Foyer, but even when done that way, no Alexa commands, e.g., "Next song" work as it doesn't realize its playing music.
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    15 replies

    Lyricist I
    October 24, 2017
    Only had half an hour to try to set mine up but seems to be similar. Ask to play tunein radio and acknowledges my request but doesn’t play. Playing Apple Music via sonos app works fine.
    Ryan S
    Retired Sonos Staff
    October 24, 2017
    Hi guys, some really great Alexa and Sonos troubleshooting steps to start with here. I recommend starting with just telling your Sonos One "Alexa, discover devices."

    Make sure that you have a service added as a default service in the Alexa app and that the same account is on your Sonos system. Currently, Spotify isn't supported through the Alexa on Sonos integration, though it's being worked on. So if you have Spotify set as a default, make sure there's a back up that works too.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Contributor I
    October 24, 2017
    I had similar issues in that Alexa said she was going to play music, but then nothing happened. I found that I needed to add the Sonos skill to the Alexa app and that has fixed it for the most part.
    Trending Lyricist I
    October 25, 2017
    lots of bugs myself:
    - alexa play tunein: "resuming latest tuneIn, radio24, playing on sonos" -> then nothing happens. after a couple of tries it works though. seems pretty inconsistent behaviour.
    Lyricist I
    October 25, 2017
    I am amazon prime and Spotify premium customer. I also have installed the Sonos skill on the Alexa app and activated spoke shopping.
    Still no music plays when I ask Alexa to do so...
    @Ryan: The link posted above does not have any information on this topic.
    Lyricist I
    October 25, 2017
    Yeah, Same problems on mine. Also Flash Briefing does not work. I’ve tried disabling skill and then re-enabling again, but still does not work. Sports update does not work also. Tune-in does not work. Voice training does not work also. I’m never buying another Sonos product...
    jgatie
    October 25, 2017
    Flash Briefing is currently not working, but is a priority for Sonos. Look for it to work soon.
    Ryan S
    Retired Sonos Staff
    October 25, 2017
    @gross.wolfgang, that link should have some good steps to start with in general, but I'd suggest disabling the Alexa skill for Sonos, then re-enable it. Make sure you have your services added both in Sonos and in Alexa. Then discover devices and see how it does. If you'd like to submit a diagnostic from your Sonos system and post your confirmation number, we can take a look here.

    The best way to resolve this quickly is to give us a call on our support line and a technician will work with you live to see what's happening.

    @jcclui, as jgatie said, some of those things are coming really soon. Flash Briefing and Sports too should be on soon. We're working on it.

    The TuneIn should be working fine, so if you're still having trouble with that, it'd probably be best to give us a call on our support line.

    Voice training is an Echo only feature right now, it's currently only available on certain Echo devices, not the Sonos One.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Avid Contributor III
    October 25, 2017
    My Apple Calendar event times on Alexa are wrong. 3 hours off.
    Have confirmed Alexa app correct location & time zone settings.
    Lyricist I
    October 25, 2017
    Only had half an hour to try to set mine up but seems to be similar. Ask to play tunein radio and acknowledges my request but doesn’t play. Playing Apple Music via sonos app works fine.. Not sure how, but went to work, came home and all now fine ?. All good now.