Sonos One and Alexa not working together...says "kitchen is offline".

Forum|Forum|8 years ago
October 24, 2017
14 replies
2720 views

I have an existing sonos play 1 in the living and got a new sonos one for the kitchen. I set everything up and cant get alexa to control either of the speakers all that well. When i ask it to play in the Kitchen, it says it cant find a device called "kitchen". When i ask it to turn down the volume, it flashes and nothing happens. Or i ask it to play michael jackson on pandora and it says "getting michael jackson playlist, playing on kitchen sonos, sorry kitchen sonos is offline". HELP, Im going crazy.

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Best answer by kolby100

I figured it out!! I talked to Amazon and they told me that if you set up sonos on a 5g dual band router it might not work. So i disconnected from 5g on my phone, deregistered and disabled all skills, and connected to the 2.4g connection on my router. then set up the sonos one again as if i had never done it. After this, ALEXA CAN CONTROL SONOS ONE!!!

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A

alertmyiphone

Contributor I

I have an existing sonos play 1 in the living and got a new sonos one for the kitchen. I set everything up and cant get alexa to control either of the speakers all that well. When i ask it to play in the Kitchen, it says it cant find a device called "kitchen". When i ask it to turn down the volume, it flashes and nothing happens. Or i ask it to play michael jackson on pandora and it says "getting michael jackson playlist, playing on kitchen sonos, sorry kitchen sonos is offline". HELP, Im going crazy.

Good morning kolby100
Did you add your skills to your echo dot or amazon account Skills name SONOS if no? add it, if yes? remove it and add it again

Got the same issues since the skills I had setup was for my echo dot since I removed it and reinstall it I regain fully access to control all my sonos (play muisic stop skip) also works with my other sonos when ask

cheers

D

davidkristof

Lyricist II

only factory reset helps and start everything from scratch. I did that

UKMedia

Try disabling Voice Control within the Sonos app for the Sonos 1 and then enable. If you have problems enabling just select add player and add the Sonos 1 again. This should sort the issue.

Remember: Sometimes Red Wine helps :)

J

jpkresky

Lyricist I

Just figured it out, I had to go into my Alexa app and remove the Sonos One from my list of smart devices and then searched again for devices and re linked it. Now it works!

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