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kolby100
Contributor I
Oct 24, 2017 12:31 AM UTC
Answered

Sonos One and Alexa not working together...says "kitchen is offline".

I have an existing sonos play 1 in the living and got a new sonos one for the kitchen. I set everything up and cant get alexa to control either of the speakers all that well. When i ask it to play in the Kitchen, it says it cant find a device called "kitchen". When i ask it to turn down the volume, it flashes and nothing happens. Or i ask it to play michael jackson on pandora and it says "getting michael jackson playlist, playing on kitchen sonos, sorry kitchen sonos is offline". HELP, Im going crazy.
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    kolby100Answer
    Contributor I
    Oct 26, 2017 1:19 AM UTC
    I figured it out!! I talked to Amazon and they told me that if you set up sonos on a 5g dual band router it might not work. So i disconnected from 5g on my phone, deregistered and disabled all skills, and connected to the 2.4g connection on my router. then set up the sonos one again as if i had never done it. After this, ALEXA CAN CONTROL SONOS ONE!!!
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    14 replies

    kolby100Author
    Contributor I
    Oct 24, 2017 12:48 AM UTC
    I can play using the sonos app, but i cant get alexa to control sonos
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      conquerer777
      Lyricist I
      Oct 24, 2017 8:40 AM UTC
      I get it all setup but like these people can only use my Sonos One with Sonos App. Alexa isnt working. Alex, what is the weather, in Seattle its. I dont live in Seattle and I have set the region to the UK so why does Alexa think I am in Seattle. Clearly something is not working
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      Izzy6766
      Lyricist II
      Oct 24, 2017 9:28 AM UTC
      Conquerer777 did you go in to settings and press the device and edit and put your full address in device location I had the same problem, it now gives me the right location for weather
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      conquerer777
      Lyricist I
      Oct 24, 2017 10:15 AM UTC
      Conquerer777 did you go in to settings and press the device and edit and put your full address in device location I had the same problem, it now gives me the right location for weather
      Yes, my Sonos profile has my location, My Alexa App profile has my location, Amazon knows I am UK, each and every single device on my network in the Alexa App Settings has had location set individually, which as a feature request it should inherit from the profile and still Alexa doesnt work on my Sonos One
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      kolby100Author
      Contributor I
      Oct 24, 2017 2:32 PM UTC
      Conquerer777 did you go in to settings and press the device and edit and put your full address in device location I had the same problem, it now gives me the right location for weather
      Yes, my Sonos profile has my location, My Alexa App profile has my location, Amazon knows I am UK, each and every single device on my network in the Alexa App Settings has had location set individually, which as a feature request it should inherit from the profile and still Alexa doesnt work on my Sonos One

      Interesting, I'm not having issues with the location. I can ask it for normal alexa stuff like the weather or the grammys (why would anyone ask that, by the way), but it just wont control sonos...
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      terryh
      Avid Contributor I
      Oct 24, 2017 5:41 PM UTC
      My two new Sonos Ones need me to say sonos after the room name. For some reason in the Alexa app I have Kitchen and Kitchen Sonos both showing for my new one in the kitchen.

      Play music on Kitchen doesn't work' play music on Kitchen Sonos does.
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      kolby100Author
      Contributor I
      Oct 24, 2017 5:59 PM UTC
      My two new Sonos Ones need me to say sonos after the room name. For some reason in the Alexa app I have Kitchen and Kitchen Sonos both showing for my new one in the kitchen.

      Play music on Kitchen doesn't work' play music on Kitchen Sonos does.

      Ok, thanks. Il look into that. I do know it was saying that it couldn't find "kitchen sonos" when I told it to play, but that sounds interesting.
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      smakers
      Lyricist I
      Oct 25, 2017 11:16 AM UTC
      I’ve had the same problem , so fed up of trying to correct I’m just going to get a refund
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        kolby100AuthorAnswer
        Contributor I
        Oct 26, 2017 1:19 AM UTC
        I figured it out!! I talked to Amazon and they told me that if you set up sonos on a 5g dual band router it might not work. So i disconnected from 5g on my phone, deregistered and disabled all skills, and connected to the 2.4g connection on my router. then set up the sonos one again as if i had never done it. After this, ALEXA CAN CONTROL SONOS ONE!!!
        Translate
        davidkristof
        Lyricist II
        Oct 28, 2017 1:13 PM UTC
        Thats useless. SONOS WHAT ABOUT WORKING ON A SOLUTION?????!!!!! You cannot just sell a useless shitty product and ignore your customers!!!!!
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