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masayako
Trending Lyricist I
Oct 26, 2017 6:04 PM UTC

Sonos One: "An error occurred while attempting to link alexa with sonos. Please try again later."

Hi guys, in an attempt to setup Sonos One with Alex, I have encountered this error message. WHAT SHOULD I DO?

Amazon Alexa: "An error occurred while attempting to link alexa with sonos. Please try again later."

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15 replies

teamsully
Lyricist I
Jan 5, 2018 8:18 PM UTC
Any luck resolving this issue?? Just got mine today and can’t connect to Alexa. Same error you listed above.
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    Linthorn
    Lyricist III
    Jan 5, 2018 8:27 PM UTC
    Having the same problem suddenly. I've had it since Christmas, but disabled the Alexa skill and went to re-enable and this error.
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      Rich_N
      Contributor III
      Jan 5, 2018 8:29 PM UTC
      Any luck resolving this issue?? Just got mine today and can’t connect to Alexa. Same error you listed above.

      I'm having the same issue, Sonos and Alexa began to play up about the time you posted your reply so i disabled the skill and now can't re-enable it. Exactly the same error message as the one in the OP.

      Rich
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      JasonHansker
      Contributor I
      Jan 5, 2018 8:31 PM UTC
      Yep, I’m getting the same. Shite isn’t it?! The Echo worked eventually but since disabling it to replace with the Dot it’s all gone wrong! Reading in between the lines on some support threads I might try creating a new SONOS account as that seems to have gotten round it for some
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      johnjo569
      Avid Contributor I
      Jan 5, 2018 8:51 PM UTC
      Me too. Was working over Xmas then disabled the app as was using a line in, tried everything this evening to re- enable the skill but all I keep getting is this error message
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      MattBoughtThis
      Lyricist II
      Jan 5, 2018 8:56 PM UTC
      About 30 minutes ago, the exact same issue started happening. I performed a disable/enable on the smart skill, and now I get an error message saying "An error occurred while attempting to link Alexa with Sonos. Please try again later."

      I have tried from two phones and my computer, and no luck. There has been a significant increase in similar traffic on the web in the last half hour. It makes me think Amazon or Sonos are having a problem.
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      EDaMak78
      Lyricist I
      Jan 5, 2018 9:07 PM UTC
      Same here. I'm noticing that all our posts are within a few minutes of each other. I wonder if this is a recent glitch.
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      johnjo569
      Avid Contributor I
      Jan 5, 2018 9:08 PM UTC
      Iv just got mine working again. I deleted the Amazon Alexa app off my phone then reinstalled it. Went through the procedure to enable the Sonos skill and this time it has worked. Worth a try!!
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        TMagliaro
        Lyricist I
        Jan 5, 2018 9:22 PM UTC
        Folks- really could use your help. I’m
        New at this whole smart TV thing. Trying to get Alexa to recognize my TV, but when I got to settings and to my Alexa, I get the “unable to connect to your Bluetooth device. Please try again.”

        I have no clue what to go to on the actual TV and I’ve tried troubleshooting for a few hours now. Suggestions would be greatly appreciated. Thanks in advance.
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        EDaMak78
        Lyricist I
        Jan 5, 2018 9:24 PM UTC
        johnjo569, that worked! Thank you for your suggestion.
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