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masayako
Trending Lyricist I
Oct 26, 2017 6:04 PM UTC

Sonos One: "An error occurred while attempting to link alexa with sonos. Please try again later."

Hi guys, in an attempt to setup Sonos One with Alex, I have encountered this error message. WHAT SHOULD I DO?

Amazon Alexa: "An error occurred while attempting to link alexa with sonos. Please try again later."

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15 replies

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Chris
Chris
Lead Maestro
Jan 5, 2018 9:33 PM UTC
They are having some alexa issues right now as posted 5 minutes ago by Sonos
https://en.community.sonos.com/announcements-228985/outage-alexa-not-talking-to-sonos-january-2018-6798065
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Linthorn
Lyricist III
Jan 5, 2018 10:10 PM UTC
Mine worked. The original error said "try again later", but I'm so used to things saying that that never work I never even considered that I should "try again later". Just tried and it set up fine.
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    Linthorn
    Lyricist III
    Jan 5, 2018 10:36 PM UTC
    Update. Music plays, but Alexa doesn't work. She says "I'm having trouble understanding now"
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    ABL
    Lyricist I
    Jan 7, 2018 9:38 PM UTC
    I had a similar problem when trying to set Alexa up. The problem turned out to be I was unchecking the box to stay connected to Alexa. That button is checked by default, but if you remove the check mark the microphone turns itself off as soon as you go back to the sonos app.
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    Keith N
    Keith N
    Sonos Staff
    Jan 31, 2018 9:48 PM UTC
    Hello everyone!

    If you are still having problems getting Amazon Alexa to respond, I would recommend checking out this helpful article written by Edward R that outlines common resolutions for Alexa on Sonos.

    If after, you are still having problems with Alexa, I recommend giving our support technicians a call to troubleshoot this in real time. This will allow us to work through a remote session to ensure alexa.amazon.com has the proper settings to function properly with Sonos.
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