Contributor II

Sonos One alternate Alexa "wake word" change

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I was going to buy a pair of Sonos ones when they first came out but the inability to change the "wake word" from Alexa was a deal breaker for me as I already have a multi-room Sonos/Echo/Alexa Home autmation setup in which I use the "wake word" "computer". Therefore any expansion to my existing setup has to also have the abilty to alter the "wake word" to "Computer" as with the Echo/Echo dot. Has this issue now been addressed? If not, can this issue please be addressed in a future update to allow the Alexa Wake word on the Sonos One's to be changed from "Alexa" to "Computer"?

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aleyn_king

Lyricist I

This is the first time, in the 33 years that I have been alive, that I have ever posted a comment on a forum. However after receiving a brand new pair of Sonos One speakers in the post yesterday and setting them up, I cannot believe that it is not yet possible to change the wake word from "Alexa" to something else. My daughter is called Lexie and after only one day it is already getting rather frustrating that the speakers wake up every time I say her name. Sonos please can you sort out this problem, I don't want to have to return my lovely new speakers!

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Chris Kazacos

Lyricist I

Please add ability to change wake word. My son and his girlfriend Alexa thank you.

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scottinaboat

Lyricist II

Same situation here, purchased Sonos One for the bedroom thinking would get rid of the dot, since we use key word Echo, this will not work for us. We were going to buy multiple more units to replace all our existing dots and Alex devices. So frustrating that all is needed is a software change, yet this product is a step backward.

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gavingks

Enthusiast I

I agree with all the others. It is a major omission from the integration and ridiculous that it has not been addressed after all this time.

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mark-mark

Contributor I

As my daughter is named Alexa we had to turn the voice services off. Would really love to change the wake word as I’ve already got around $4k worth of Sonos gear and plan to get more. Having the voice activation working would just be the icing in the cake.

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klheyer

Lyricist II

Same situation here, purchased Sonos One for the bedroom thinking would get rid of the dot, since we use key word Echo, this will not work for us. We were going to buy multiple more units to replace all our existing dots and Alex devices. So frustrating that all is needed is a software change, yet this product is a step backward.

I agree completely. I bought 2 Sonos One Gen 2 speakers and planned to add more to replace older Alexa units. I really do NOT want to have to rename all existing devices back to "Alexa" when I've used "Echo" for years.

PLEASE Sonos - it sounds like this is technically feasible now based on documentation from Amazon. Allow us to change the wake word to one of the currently accepted names.

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Sail.E.67

Lyricist I

I too have a human Alexa in my household. Not being able to use one of the alternate Amazon supported wake words leaves me disappointed with my new Sonos One speaker. I will not be purchasing other Sonos devices with Amazon integration built in until this is addressed.

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chicks

Well, there's always "OK, Google!". 😉

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