Sonos One alternate Alexa "wake word" change

"It is something we would like to add, but we don't have an ETA on it at this point. As such, we can't 100% guarantee it will happen."

That is a standard scripted non-answer. You’ll get that same answer when communicating with many other product and service providers that have nothing to offer (at this time) and are just trying to placate you. Remember, the customer service people are as removed from the product decision making as you or I. As much as we would all like the ability to change the wake word, I wouldn’t hold your breath. If I was you I’d return them now and get some Play1s and add Echo Dots where needed so you can more fully integrate them into your existing network and family. You can always buy Sonos One again later if/when they offer the alternative wake name feature.

Arggghhhhhh. Just bought a Sonos 1 to go with my other 7 Sonos players and I have just found this out. My daughter is called Alexa. Will have to put it back in the box until this is fixed. How ridiculous.

Arggghhhhhh. Just bought a Sonos 1 to go with my other 7 Sonos players and I have just found this out. My daughter is called Alexa. Will have to put it back in the box until this is fixed. How ridiculous.

My suggestion is that you contact Sonos customer service and tell them that you need to have the full set of trigger words added, and that you will probably return what you just bought if it is not.

It seems pretty clear from the last few entries on this thread that Sonos now has the ability to do this (given the Amazon policy change), so now it becomes a matter of prioritizing this change along with the other things that they are working on. The more people that complain about the issue, the higher on the priority list it is likely to go.

Hopefully they listen and make the change soon .....

Was very surprised that this is not supported along with all the other features that are present in Echo devices.

I’m with all of you. Desperate for a change here. But I really think this is more on Amazon than it is on Sonos. I’m confident they are doing the best they can and like someone else said, this is a power move on the part of Amazon. Soon enough, I believe change is gonna come. Meantime, it’s a sorry state of smart-home problems for anyone with an Al, Alex, Alexis, or God forbid a living Alexa in their household.

Just wanted to register my complaint about the lack of wake words on Sonos One. I *hate* saying "Alexa."

We haven't seen any changes to the Sonos / Alexa integration since launch. Assumption would be Amazon must not release updates except in mass - so we haven't seen any tweaks of the integration. They have to be still doing work on so I'm hoping for a mass update with these type issues fixed .... for me I do use wake word "alexa" but I don't like the ding sound the Sonos One makes when its listening.

Agreed! If I had to choose I may eliminate the “ding” before changing the wake word. Though I do prefer “Echo” to Alexa.

I tried once changing my Alexa's to use "Computer" but it just didn't sound right without me having a British (French) accent.

I wish Amazon would pony up the cash to allow the Alexa voice to be switched to Majel Barrett - then I would have to change it.

I agree with other users that there should also be a "Sonos" wake word. The system works well but the ability to have this and the Amazon Echo in the same room but decide which device to use simply by voice would be great.