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SonosBart
Contributor I
Feb 28, 2018 6:03 PM UTC

SONOS ONE - ALEXA support BELGIUM

Hi
I am since +/- 5 years a pretty heavy SONOS user and since one year I used ALEXA.
Alexa is since some months 100% supported in belgium
I sold my ALEXA speaker and bough me some SONOS one's to add alexa controls in some of the rooms.... unfurtunately it seems SONOS team didn't follow the integration track of ALEXA???
Why isn't there ALEXA support on the ONE's yet in belgium and many other countries where ALEXA is already supported by amazon?! I just flushed 900euro on extra Sonos ONE speakers which only behave as PLAY1 speaker since I can't use voice commands ;-(
A very unhappy premium customer...
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    21 replies

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    arnaudvdc
    Lyricist I
    Aug 11, 2018 1:17 PM UTC
    You can by the way just fake your location in your settings, then it works. Not really an acceptable way of working, but it kind of solves the problem. can you tell us how to do that?
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      SteveVandegaer
      Lyricist I
      Sep 18, 2018 7:35 PM UTC
      Feeling sad
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        btenius
        Lyricist II
        Oct 6, 2018 7:59 AM UTC
        Can somebody from SONOS contribute to this thread?
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          Edward R
          Edward R
          Retired Sonos Staff
          Oct 8, 2018 8:15 AM UTC
          Hi. I did post an answer earlier on in this thread - though I understand this did not include tips on how to bypass our geographical limitations. I'm not not really in a position where I can advise as to how to do this - I'm sure you understand. Somebody else will likely post the solution.
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          Try searching our articles for help with your question: https://www.sonos.com/en/support
            btenius
            Lyricist II
            Oct 8, 2018 10:15 AM UTC
            Oh Ed I just see that you are a sonos rep:-).
            Does this mean I can get an Amazon dot, connect to the sonos and use it as such until the sonos play one is also connected in Belgium?
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              Stuart_W
              Stuart_W
              World-Class Superstar
              Oct 8, 2018 10:23 AM UTC
              Oh Ed I just see that you are a sonos rep:-).
              Does this mean I can get an Amazon dot, connect to the sonos and use it as such until the sonos play one is also connected in Belgium?

              If you update your Sonos profile to say you reside in the UK then it will work (Not sure about France). Plus you may have other streaming services that won't work via Sonos if Sonos thinks you actually are in the UK
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              Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
                Ghostface9
                Lyricist I
                Nov 25, 2018 1:15 PM UTC
                Just bought 2 new sonos one's but just found they dont have new functionallity since this voice control is not working in belgium ! This sucks... Could have bought the old play 1's and saved some money...
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                  btenius
                  Lyricist II
                  Nov 25, 2018 3:41 PM UTC
                  I set up as a region Germany for both Sonos and Alexa. The language i changed back to English. All good now...
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                    axel.dolislager
                    Lyricist I
                    Dec 5, 2018 8:25 PM UTC
                    After almost a year, and this still isn't resolved yet?
                    I've bought the Sonos One for it's voice assistant a year ago, but still all it can do is nothing more than the other sonos products?
                    I'm getting very dissapointed and frustrated... It would have saved me some money to pay for other things.
                    Since I'm just a student, working hard to get some money together and trying to spend it into quality tech that gives what the box says.
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                      Geuk
                      Lyricist I
                      Dec 15, 2018 2:22 PM UTC
                      Triedand succeeded today toinstall Alexa on Sonos One in Belgium. Go to your Sonos profile and change not only the country to UK (in hour profile and also on the left of the website) but also the language to English. Then go to your Sonos app and add a voice assistent. Works like a charm!
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