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SonosBart
Contributor I
February 28, 2018

SONOS ONE - ALEXA support BELGIUM

  • February 28, 2018
  • 21 replies
  • 4821 views
Hi
I am since +/- 5 years a pretty heavy SONOS user and since one year I used ALEXA.
Alexa is since some months 100% supported in belgium
I sold my ALEXA speaker and bough me some SONOS one's to add alexa controls in some of the rooms.... unfurtunately it seems SONOS team didn't follow the integration track of ALEXA???
Why isn't there ALEXA support on the ONE's yet in belgium and many other countries where ALEXA is already supported by amazon?! I just flushed 900euro on extra Sonos ONE speakers which only behave as PLAY1 speaker since I can't use voice commands ;-(
A very unhappy premium customer...
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    21 replies

    Edward R
    Edward R
    Retired Sonos Staff
    March 2, 2018
    Hi, SonosBart. We hear you, I can imagine your disappointment. We are working hard to roll this out in more regions with time, however, we do not yet have a time-frame for Belgium. I will forward this request for your region- the more the better. Let me know if you need anything else.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
      sedrickgates
      Contributor I
      March 4, 2018
      Hi, I do follow-up on SonosBart. I just purchased a ONE and it is marketed, even in Belgium with the Alexa feature available
      (Enceinte Wi-Fi | assistant vocal | format compact | calibrage TruePlay | Multiroom )
      So with that, any update on Google Play Music (incl Belgium) ?
      This is really a setback, a disappointment 😞
      Staring with Sonos did not look like this before my first purchase. Other brands are not better at this game but at least the do not advertise something working when it is not 😞
        Jimmyvdm
        Lyricist II
        March 13, 2018
        Same here. Just received today my first sonos one. Specially bought for the Alexa and Google functions. Google I was aware it was not available yet but Alexa I thought it was. Good quality but disappointed the voice features are still not available but advertisement however is made 😠
          Pieter_10
          Lyricist II
          March 14, 2018
          This is indeed taking too long....
            hgc
            Contributor I
            March 16, 2018
            Same here bought Sonos One for Alexa and great sound but very disappointed this voice feature is not available.
              Pieter G
              Lyricist I
              April 2, 2018
              Same here - we have 1 sonos device but will only be expanding number of sonos devices (we need 5 ) with sonos if it gets voice in Belgium !
                NeilBE
                Lyricist I
                May 26, 2018
                Same here 😞
                  USaberbe
                  Lyricist I
                  July 27, 2018
                  The problem is still there. This seems to be an unlawful advertisement of selling things that are not in the box
                    USaberbe
                    Lyricist I
                    July 28, 2018
                    You can by the way just fake your location in your settings, then it works. Not really an acceptable way of working, but it kind of solves the problem.
                      jderycke
                      Lyricist I
                      August 2, 2018
                      Even faking the location did not work for me! :(
                      This is a serious set back as a heavy Sonos user!
                      Sonos please solve this ASAP!
                      We’re not asking to be able to speak Dutch to our Alexa, but just being able to start a radio station seems to be a minimum.
                      ... Bearing in mind that my Echo Dot is still accepting my commands flawlessly!...
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