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Wolff
Contributor I
Nov 1, 2017 1:16 AM UTC
Answered

Sonos one Alexa no longer working

Set up a Sonos one a few days ago, was working great, loved it. Got home today and said Alexa play music, but nothing happened. Appears that Alexa stopped working but I’m bit sure why as I didn’t do anything to it. I can still play songs through the Sonos app. I tried eating and reconnecting the Alexa app to no luck. Alexa seems to recognize the Sonos one but just won’t respond to anything I say. I wonder if it is an issue with the mic? Any help / ideas appreciated.
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    AjTrek1
    AjTrek1Answer
    Nov 12, 2017 6:18 PM UTC
    I have exactly the same problem. I have tried the fixes and Alexa has stopped working, completely. My system is up to date.. can anyone help?

    OK. So you tried everything suggested. There are two more things you can try. Please read carefully before doing anything.

    Option I
    1. Unplug all your Sonos equipment.
    2. Unplug all devices that use Wi-Fi
    3. Delete the Sonos and Alexa Apps from you phone and/or tablet
    4. Unplug you Router_wait 30 seconds
    5. Restart your router
    6. Re-enstall the Alexa App
    7. Plug in all Non-Sonos Wi-Fi products
    8. Plug in all Sonos products except the Sonos One
    9.Re-install the Sonos App
    10. Setup your Sonos speakers...except the Sonos One
    11. Setup the Sonos One (make sure Voice Services is enabled in the Sonos App)
    12. In the Alexa App Go to Skill > Type Sonos in the search Field > Search > Tap the Sonos Skill verify that it is enabled.
    13. Ask Alexa via the Sonos One to play music from Amazon Music

    Or

    Option II
    Verify that the LED below the microphone icon on top of the Sonos One is on :8

    Cheers
    Together Everyone Achieves More = T.E.A.M.
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    CathP
    Lyricist I
    Oct 13, 2018 11:34 AM UTC
    Thanks so much for the tip on the microphone - was fully set to spend hours sorting this out. Nope, the mic was also just switched off! All working fine now 🙂
    Translate
      prettyrickey
      Lyricist I
      Nov 2, 2018 8:25 PM UTC

      Try pushing on that picture of a microphone on top of your Sonos One. If the light comes back on Alexa will have resurrected from her absence.
      I feel like such an idiot!!!
      This fixed it for me! I saw the 13 step instructions, said "Nope" and kept reading. Thanks Bronos!
      Translate
      AjTrek1
      AjTrek1
      Nov 2, 2018 9:19 PM UTC

      Try pushing on that picture of a microphone on top of your Sonos One. If the light comes back on Alexa will have resurrected from her absence.
      I feel like such an idiot!!!
      This fixed it for me! I saw the 13 step instructions, said "Nope" and kept reading. Thanks Bronos!

      @prettyrickey

      You should have read Step 14 (or rather Option II) 😉 Cheers!
      Translate
      Together Everyone Achieves More = T.E.A.M.
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