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Wolff
Contributor I
November 1, 2017
Answered

Sonos one Alexa no longer working

  • November 1, 2017
  • 23 replies
  • 55298 views
Set up a Sonos one a few days ago, was working great, loved it. Got home today and said Alexa play music, but nothing happened. Appears that Alexa stopped working but I’m bit sure why as I didn’t do anything to it. I can still play songs through the Sonos app. I tried eating and reconnecting the Alexa app to no luck. Alexa seems to recognize the Sonos one but just won’t respond to anything I say. I wonder if it is an issue with the mic? Any help / ideas appreciated.
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    Best answer by AjTrek1
    I have exactly the same problem. I have tried the fixes and Alexa has stopped working, completely. My system is up to date.. can anyone help?

    OK. So you tried everything suggested. There are two more things you can try. Please read carefully before doing anything.

    Option I
    1. Unplug all your Sonos equipment.
    2. Unplug all devices that use Wi-Fi
    3. Delete the Sonos and Alexa Apps from you phone and/or tablet
    4. Unplug you Router_wait 30 seconds
    5. Restart your router
    6. Re-enstall the Alexa App
    7. Plug in all Non-Sonos Wi-Fi products
    8. Plug in all Sonos products except the Sonos One
    9.Re-install the Sonos App
    10. Setup your Sonos speakers...except the Sonos One
    11. Setup the Sonos One (make sure Voice Services is enabled in the Sonos App)
    12. In the Alexa App Go to Skill > Type Sonos in the search Field > Search > Tap the Sonos Skill verify that it is enabled.
    13. Ask Alexa via the Sonos One to play music from Amazon Music

    Or

    Option II
    Verify that the LED below the microphone icon on top of the Sonos One is on :8

    Cheers

    23 replies

    Show previous replies
    RobertSheaO
    November 27, 2017
    I feel like a complete idiot. The “hole” right below the microphone icon is actually a button/light that turns the mic on/off when pressed. I accidentally turned it off while wiping dust off the top.
      UKMedia
      UKMedia
      November 27, 2017
      I feel like a complete idiot. The “hole” right below the microphone icon is actually a button/light that turns the mic on/off when pressed. I accidentally turned it off while wiping dust off the top.

      Your not the first to do that. 🙂
      Remember: Sometimes Red Wine helps :)
        Wildoggo6088
        Lyricist I
        December 2, 2017
        Yay problem solved. Mystery button on the top. pressed by a family member.
        Moneypenny
        Lyricist I
        January 5, 2018
        Before you shut off the electricity to your surrounding neighborhood, turn off your main circuit breaker to your house, eventually get to your router and Sonos & Alexa apps:
        Try pushing on that picture of a microphone on top of your Sonos One. If the light comes back on Alexa will have resurrected from her absence.
        I feel like such an idiot!!!
        Moneypenny
        Lyricist I
        January 5, 2018
        Oh my gosh. Are you kidding me?! Thank you for this.
        firerider
        Lyricist I
        February 4, 2018
        I’m surprised that after searching for hours trying to find a solution that this was the first time anyone had mentioned the microphone button.
        It all works great now thanks.
        Christine1066
        Lyricist III
        March 1, 2018
        After a Sonos update my Alexa was not working on my Sonos. Spent hours trying to figure it out and, yes, it was the microphone switched off:@:D
        Jamie_16
        Contributor I
        May 22, 2018
        exact same problem... Sonos One Alexa stopped responding.... Mic Light was off.. Press button..Voila! We had neighborhood electrical shut down. It might have failed to come on after power was reinstated. Thank you group 🙂
        ModChica
        Lyricist I
        September 19, 2018
        I have exactly the same problem. I have tried the fixes and Alexa has stopped working, completely. My system is up to date.. can anyone help?

        OK. So you tried everything suggested. There are two more things you can try. Please read carefully before doing anything.

        Option I
        1. Unplug all your Sonos equipment.
        2. Unplug all devices that use Wi-Fi
        3. Delete the Sonos and Alexa Apps from you phone and/or tablet
        4. Unplug you Router_wait 30 seconds
        5. Restart your router
        6. Re-enstall the Alexa App
        7. Plug in all Non-Sonos Wi-Fi products
        8. Plug in all Sonos products except the Sonos One
        9.Re-install the Sonos App
        10. Setup your Sonos speakers...except the Sonos One
        11. Setup the Sonos One (make sure Voice Services is enabled in the Sonos App)
        12. In the Alexa App Go to Skill > Type Sonos in the search Field > Search > Tap the Sonos Skill verify that it is enabled.
        13. Ask Alexa via the Sonos One to play music from Amazon Music

        Or

        Option II
        Verify that the LED below the microphone icon on op of the Sonos One is on :8

        Cheers
        ModChica
        Lyricist I
        September 19, 2018
        Best response ever! I went with option 2 and it worked perfectly ?
        Show more replies
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