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JDW712
Contributor I
October 23, 2017
Question

Sonos One Alexa is half baked - Smart Home doesn't work?

  • October 23, 2017
  • 36 replies
  • 3790 views
I didn't see this advertised anywhere but after setting up my Sonos One with Alexa it seems that any smart home devices do not work. All works perfectly with my echo dot but the Sonos Alexa is kind of a half baked approach.

Is that just me? Sonos admins please let me know if I'm doing something wrong.
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    36 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    October 23, 2017
    The Sonos:1 shouldn't have any effect on any existing smart devices.

    And if you want a serious response you're going to have to make a bit more effort in describing your concerns more thoroughly rather than just saying "half-baked"
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
      JDW712Author
      Contributor I
      October 23, 2017
      ok Stu - I have the new Sonos One with Alexa. I've followed all the set up process.
      In the Alexa App it shows my device as "offline" which is probably why I cannot control smart devices using Alexa.
      I'm not sure what to do to get it to show up as Online (my echo dots are online).

      Any ideas?
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 23, 2017
      Hi JDW712, have you tried rebooting that Sonos One by unplugging the power for a few seconds? Also, try discovering devices on it. If that doesn't do the trick, can you submit a diagnostic from your Sonos system and reply back with your confirmation number?
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      JDW712Author
      Contributor I
      October 23, 2017
      No joy - have submitted Diagnostic. Conf number 7993600. I've tried everything, even setting up as an entirely new system. It still shows as "offline" in the Alexa App and hence unable to use
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 23, 2017
      Thanks, taking a look now. When you try to discover devices, does it show up briefly or is it always offline?
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      JDW712Author
      Contributor I
      October 24, 2017
      Always offline unfortunately. FYI I’m travelling today so may not see response for a day or two. Much appreciate your help
      Ryan S
      Ryan S
      Retired Sonos Staff
      October 24, 2017
      Ok, in that case, when you get back, I'd suggest discovering again and see if that does the trick. Tell Alexa to discover devices.

      If that fails, can you send a new diagnostic?

      I'd suggest at that point to give us a call on our support line.
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      JDW712Author
      Contributor I
      October 24, 2017
      Thank you. I will do so!
      Stephen_33
      Lyricist I
      October 24, 2017
      Not sure if this will help, but maybe remove the offline device from the Alexa app and then ‘discover’ your devices again. I had a similar situation and found the speaker had a different name to what I gave it.
      Jaughn35
      Contributor I
      October 25, 2017
      I can "see" my new Sonos One in the Alexa app but cannot do much with it. I cannot change the wakey word etc. Sounds fantastic however! Just cannot yet replace a dot. I had the impression it would work simular to an Echo but have not figured it out yet in my first couple of hours of toying with it.
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