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snevel
Contributor II
July 18, 2018

Sonos One: Alexa in Belgium

  • July 18, 2018
  • 30 replies
  • 6445 views
Hi, what's the reason why Alexa isn't working in Belgium? I'm ok with using Alexa in English until there's support for Dutch. I would say the limitation is the language setting, not the country/location. Just enable Alexa for English in Belgium and I'll settle with that until Dutch is supported. I can read there's a workaround by actually registering the products in UK/US ... so this is kind of pushing people to register products in the wrong way to have features enabled. Can't follow the logic in this.
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    30 replies

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    jgatie
    jgatie
    August 27, 2019
    Not sure. I would try submitting a diagnostic after this occurs, then posting the reference number here for Sonos to look at.

    Submitting a diagnostic
      Snoekie
      Lyricist III
      August 28, 2019
      Done.
      1072568920
      Snoekie
      Lyricist III
      August 30, 2019
      and waiting...
      martin.kalis
      Lyricist II
      November 21, 2019

      Please explain the reason why you are blocking one of the main features of Sonos Beam - compatibility with Alexa.

        jgatie
        jgatie
        November 21, 2019

        Please explain the reason why you are blocking one of the main features of Sonos Beam - compatibility with Alexa.

         

         Who is this directed to? 

        martin.kalis
        Lyricist II
        November 21, 2019

        Sonos.

        @Edward R 

        martin.kalis
        Lyricist II
        November 21, 2019

        Hi, snevel. We're hard at work building up the Alexa Skill for Sonos while adding to it. When Alexa support is enabled in a new location, it takes some dedicated engineering work and testing to bring support to Sonos. We are committed to bringing Alexa voice control to Sonos in Belgium but don't have a timeline that we're ready to share just yet. Stay tuned for more.

        This is very frustrating. Please explain the reason why are you limiting one of the main features of Sonos Beam (compatibility with Amazon Alexa) only to selected regions? What kind of “engineering work” is needed to turn it on in all regions? Of course I am not talking about other languages. English is fine.

          hgc
          Contributor I
          December 27, 2019

          Hello Edward R - One year on and I have 4 Sonos ones now?  Do you have a timeline for Alexa voice control to Sonos in Belgium yet?

            Jan Pirard
            Lyricist I
            February 20, 2020

            Just allow the collection between UK Alexa and Belgian addresses. It is just an easy software change.  All other arguments just illustrate a lack of respect for your customers.

            You have a very loyal customer base. One which is very technology savvy. These “non-technical” reasons cause people to consider other alternatives.

            You can’t be a tech player and then end innovation.

             

              106rallye
              106rallye
              February 20, 2020

              I’m not sure Sonos is blocking anything. If Alexa is not officially enabled (by Amazon) in Belgium your problem is not with Sonos. As I understand work arounds (as mentioned above) ar available if you are willing to speak english to you Sonos. Another possibility would be installing Google Assistant which is officially available in Belgium I understand.

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