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Sonos One 2nd Gen not sensitive enough microphone

Forum|Forum|7 years ago
May 2, 2019
39 replies
4927 views

I purchased a new Sonos One 2nd gen last month, and I immediately noticed that the microphone was nowhere as sensitive as the gen 1 version. For Alexa to respond, I have to be quite near the Sonos One, and I've had to raise the volume of my voice to be heard.

I relocated from Europe earlier this year and was waiting for all my Sonos gear to arrive with my furnitures. Those have now arrived and I set it all up over the past few days.

So I have Sonos One devices in all bedrooms, all but one are 1st gen, the 2nd gen being in my bedroom.

When I say "Alexa, turn on the light", it's typically Alexa in another room that will respond. "Alexa set a timer for 5 minutes" and you can hear it being setup in another bedroom.

Now I don't know if it's an issue with this particular gen2 that is faulty, or that somehow the gen2 has a less sensitive microphone. But it's pretty much unusable as an Alexa device. If I say "Alexa!" with a rather low voice, I can hear the "ding" noise on all the other Sonos One but the gen2 that is closer to me.

Any ideas if that sensitivity can be adjusted?

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Rowena B.

Retired Sonos Staff

Hi @Shephmat. Welcome to the Sonos Community and thank you for letting us know about your concern on your Sonos One. I understand that the voice service doesn't pick up the voice command. I'd like to ask some questions with regard to what you're experiencing and to completely understand the situation.

What voice service are you using to your Sonos One?
Was it working before?
Are you experiencing the problem while playing music or even there’s no music playing?

To further assist you on this, kindly submit a diagnostic to check on your system.

Please feel free to reach back to us.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Rowena B.

Retired Sonos Staff

Hi @rodilardius. Welcome to the Sonos Community and thank you for reaching us about your concern on Google Assistant on your Sonos Move not responding from your voice command. Thank you for sharing your experience and I appreciate you providing us the details.
I'd like to ask some questions to understand what's going on.

Did the issue happen when you first added Google Assistant on the Sonos Move?
Do you experience the same situation when you tried other voice services like Alexa?

Please submit a diagnostic to get a snapshot of your system so we can help identify what is causing your issue.

Please feel free to reach back to us.

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

rodilardius

Contributor I

Hi Rowena, thanks

I’m using Google Assistant, not Alexa, but I have the same exact problem mentioned here in this thread.

I’m also using GA on my phone with no problem: if I put phone and Move side by side and I say Hey Google, the phone turns on, the Move not always, especially if I’m farther away.

I don’t use Alexa however.

Rowena B.

Retired Sonos Staff

Hi @rodilardius.

Thank you for reaching out. I understand that the issue is with Google Assistance on Sonos Move. I have got a few questions and will give some suggestions on some troubleshooting steps that you can follow.

Have you tried to sign out from your Google accounts from your browser on your device controller?
Kindly provide the make and model of the controller device you're using Google Assistant on the Sonos App.

Please refer to this article Help and tips for Google Assistant on Sonos to follow some troubleshooting steps to help you get the best results when using the Google Assistant on Sonos.

Also, I’d appreciate it if you can submit a diagnostic to check your system to help you identify what is causing the issue.

Help others find useful content by clicking the like button and selecting the best answer to your question.

R

rodilardius

Contributor I

Hello

For your first question, I do not think so. I am always connected to my account. I may have had to disconnect and reconnect once when I set up the Sonos device but that's it.

As for your second question I'm not sure what do you mean. I'm using a sonos move on my WiFi network and my phone is a pixel 4 xl on android 11.

Last example today in my kitchen, 1m from the speaker.

Me: Hey Google, timer 3 minutes

Speaker: ...

Me: HEY GOOGLE TIMER 3 MINUTES

Speaker: OK let's go...

(timer beeps)

Me: Stop.

Speaker: Beep.

Me: STOP.

Speaker: beep.

Me, screaming: STAHHHHHHPPP!

(Timer ends)

I don't know, maybe I'm doing something wrong? Like there is a conflict between my phone and the speaker (the command never starts on my phone so I don't think so)

Rowena B.

Retired Sonos Staff

Hi @rodilardius.

Thank you for your response and for letting us know what's happening.

Can you please submit a diagnostic report from your Sonos system for me to check what’s going on?

The Sonos Community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

shaneh85

Lyricist III

I have purchased 2 gen 2 Sonos 1s. They sound great, but are unusable as their intended purpose, the Alexa function. They’re in the kitchen unplugged and my £40 original Alexa is set up.

I’ve tried everything in this thread. The Mics are not sensitive enough at all and I find myself screaming Alexa! Additionally, the BBC news function doesn’t work as it should and just loops…

I have sent diagnostics….nothing.

what are my options for return. I understand faulty electrical purchases can be returned if within the year?!

Rowena B.

Retired Sonos Staff

Hi @shaneh85. Thank you for reaching out to us and welcome to the Sonos Community.

I appreciate all your effort in checking the troubleshooting in this thread. If you need help with further troubleshooting with your Sonos Ones, you can reach out to our Support Customer Care to check what's happening.

About returns, we have a 100-day return policy from the date of purchase. If you need to know more about the returns policy, you may contact our Sales team.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

Shephmat

Lyricist III

Hi @Shephmat. Welcome to the Sonos Community and thank you for letting us know about your concern on your Sonos One. I understand that the voice service doesn't pick up the voice command. I'd like to ask some questions with regard to what you're experiencing and to completely understand the situation.

What voice service are you using to your Sonos One?
Was it working before?
Are you experiencing the problem while playing music or even there’s no music playing?

To further assist you on this, kindly submit a diagnostic to check on your system.

Please feel free to reach back to us.

Hi Rowena,

I am using Alexa

Its a new Sonos One living room device . Replacing an old Alexa echo. It hasn’t worked correctly since I brought it.

I have submitted a diagnostics, No. 990312567

The problem happens even when not listening to music and the room is quite. Just tonight I asked it to turn on the TV, Alexa two rooms over turned on, the living room Sonos did nothing. Strangely enough it works maybe 25% of the time.

I have signed out of Alexa and back in but that doesn’t help.
I’m wondering if this is a software issue or a hardware issue and I need to return it?

Thanks

Matt

Rowena B.

Retired Sonos Staff

Hi @Shephmat, thank you for your response and for submitting the diagnostic. I appreciate for detailing your concern in your post and for letting us know about it.

Let me help you with your concern by following the steps below.

Open the Alexa app on your iOS or Android device.
Open the menu in the top left and tap on Skills & Games > Your Skills > Sonos > Disable Skill.
Deregister your Sonos speaker from Alexa by following the instructions on Amazon's website: Deregistering a device.
Disable Voice Control in the Sonos app. From the Settings tab, tap Services, and select Amazon Alexa under Voice. Select the voice-enabled speaker from the list of Sonos Products, and tap Remove Alexa.
Log out of all Amazon Apps on the mobile device, including the Amazon app, Alexa app, and Amazon.com in your mobile browser.
- To sign out of the Amazon mobile app:
  - On Android devices, open the app and tap Menu > Your Account > Sign Out.
  - On iOS devices, open the app and tap the menu icon in the top-left corner, and then choose Settings > "Not [name]?"
Using the Sonos app, complete Alexa setup again. Follow the steps to log into the appropriate Amazon account when prompted to do so.
Once completed, try giving Alexa another command.

We would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow us to see how your system is functioning, and help provide the best option for you.

Let us know how you get on with the advice above.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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