Sonos One 2nd Gen not sensitive enough microphone

Any update on that? Having the same issue....

@Keithmac, the Sonos One Gen 2 does have fewer microphones then the original. However, they are stronger then the original. 

@richardblake80, is your Sonos One part of a surround system? Also, how loud is the TV when you attempt to give google a command, as the TV could be muffling your voice?

Are you all using the “Hey Google” command, or “Ok Google”? I find saying “Ok Google” works better. 

My sons are a stereo pair the TV is at normal volume we don't have it loud it will quite often respond to the TV but struggle with voice commands unless you shout where if I put my alexa in the same location it can hear the commands just fine. I think this Could be a software issue just hoping sonos will release a fix. 

I am unaware of any software issues with Google Assistant at this time. I would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow is to see how your system is functioning, and help provide a resolution.

Just bought 2 Sonos one speakers replacing 2 original echo dots I got for $30 each.  The echo dots are leaps and bounds better in microphone quality.  Honestly I’m pretty pissed about this, I have a 15 speaker Sonos system in another house and it works beautifully.  I expected much better from Sonos equipment.  Literally 80% of the time the Sonos misunderstands or does not hear my commands.  Terrible microphone quality.  The echo dots I could whisper from another room and they’d understand me.  On the Sonos I can be raising my voice at either of them from 5 feet away with no music and little ambient noise and I’ll ask it to do something and it doesn’t understand me.  Laying on my bed 4 feet from the one on my nightstand right now.  I asked it “Alexa when is Mother’s Day” in a raised voice, it responds “I didn’t catch that, please say that again.”  Infuriating.  I’ll probably be returning them.

The mic on this just isn’t sensitive enough, most of the time I have to shout to get myself heard, and how does milk sound like mute? Alexa mute then it asks me if I wanrt to add milk to my shopping list. Infuriating and just not good enough. Things that cost 40% of the price work much, much better. I think the pair of Sonos One’s will have to go back as the support just isn’t good enough, as I have other issues which you haven’t even attempted to fix and are generally giving the customers the run around.

Hmm I have noticed the same. The One Gen 1 in the other room sometimes responds while I stand next to the Gen 2

Agree totally with this my first Sonos ( one gen2). The Alexa functionality is poor and the mic is bordering on useless. It does not hear quite often the Alexa dot the other end of the house responds when I’m next to the Sonos. Other time it mid- hears. 
 

the system needs something to tweak the effectiveness 

Hi, did anyone find a resolution for this issue. I’m havine the same issue with a recently purchased Sonos one. Not sure if I need to return it and if a replacement will fix the issue?

Thanks

Matt

Hello

I have bought a Sonos Move recently and I am struggling to be herad by the device.

This morning, I was alone in my room, the speaker was at 3 meters distance, no background noise or music, and I had to scream Hey Google 3 times for the speaker to wake up.

It is kind of infuriating, as reviews say the speaker can hear you even when there is ambiant noise, but not for me obviously. I always have to get very close to the speaker (typicall less than a meter) to be heard. Can’t we just have an option to set the microphones sensitivity? It’s very tedious to speak so loudly (and like an idiot) to a...machine.

Thanks