Sonos not playing songs from spotify using voice command

Forum|Forum|7 years ago
November 11, 2018
3 replies
1637 views

Hi,

I tried play song using voice command " Alexa! play coldplay song from spotiy'. It says shuffling song from spotify but doesn't play anything. I have submitted diagnostic with ref number 1547443961. Thanks

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Best answer by UKMedia

Hi

Normally the first thing to try when this occurs is to Disable and then Enable the Sonos skill in the Alexa App. Also if you have setup Spotify as your default music service in the 'Alexa App>Settings>Music & Media>Choose default music services' then there is no need to include Spotify in the command.

After you have set the default, can you try 'Alexa, Play Coldplay' assuming this is on a Sonos One or Beam. If not then try 'Alexa, Play Coldplay on [Room Name]'

P

piyashrijaAuthor

Contributor I

Forget to mentioned it was working fine for last 4-5 months then it suddenly stopped working

C

Caseyfinn

Trending Lyricist I

I’m getting same sort of issue with amazon unlimited Canada. Sometimes it plays...sometimes nothing...sometimes 1 songs plays and it stops...
Really annoying given nothing has changed in my house.

I submitted diagnostics as well.

1238539333

UKMediaAnswer

Hi

Normally the first thing to try when this occurs is to Disable and then Enable the Sonos skill in the Alexa App. Also if you have setup Spotify as your default music service in the 'Alexa App>Settings>Music & Media>Choose default music services' then there is no need to include Spotify in the command.

After you have set the default, can you try 'Alexa, Play Coldplay' assuming this is on a Sonos One or Beam. If not then try 'Alexa, Play Coldplay on [Room Name]'

Remember: Sometimes Red Wine helps :)

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