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robertberkey
Contributor I
Nov 18, 2017 4:34 PM UTC
Answered

Sonos not playing Alexa music

I've had the Sonos One for a couple of weeks and it was working fine up until yesterday. The music plays fine through sonos app but is not playing correctly through the speaker upon command. For example, if I ask Alexa "to play Lithium on SiriusXM" she responds "Lithium from SiriusXM playing on Office" but then nothing happens. Any suggestions?
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 27, 2019 3:30 PM UTC
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along.

    We have an article that talks about how to resolve the majority of issues with Alexa on Sonos. If you are experiencing the problems details in this thread, please have a look there.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    RAMSOFT
    Lyricist I
    May 13, 2018 10:10 PM UTC
    I had this problem after changing my wireless network. I took a guess thinking it was sending it to the old network, so i disconnected alexa skill and the reenabled it and it started working. Very frustrating but now working.
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    Tarny1234
    Avid Contributor I
    Jun 14, 2018 11:49 AM UTC
    Well, well, well.
    After today’s update Sonos will play Spotify through Sonos again.
    I thought I was going mad, it used to work, then it didn’t. But Amazon music worked, a conspiracy?
    Happy I don’t need to type anything anymore....until the next update????
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    Dennis from FL
    Avid Contributor III
    Jul 20, 2018 10:47 PM UTC
    I too have the problem. Sometimes it worked ok - maybe 2% of the time. Also, I found out if I hit the play button on the top it starts playing. I'm going to try disabling the skill and restarting it.
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jun 27, 2019 3:30 PM UTC
    We have noticed this thread gaining a lot of traction of late, with most visitors to this thread opting not to actively engage in troubleshooting. The information in this post will be marked as the best answer to assist those reading along.

    We have an article that talks about how to resolve the majority of issues with Alexa on Sonos. If you are experiencing the problems details in this thread, please have a look there.
    Translate
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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