Sonos not playing Alexa music

It looks like most of you were able to get this resolved already. If you find that, after a reboot or update, that your Alexa skill loses track of players. We've found that the best way to bring it back if that happens is to disable the skill and re-enable it, those steps UKMedia suggests are a great way to go to clean things up.

If you're still having trouble, I'd suggest that you give us a call on our support line.

I uninstalled both Alexa and Sonos apps from my android, re-installed them and still have the same issue. This sucks. Is there going to be a proper fix for this? If not i'm returning it.

I uninstalled both Alexa and Sonos apps from my android, re-installed them and still have the same issue. This sucks. Is there going to be a proper fix for this? If not i'm returning it.

It's not normally an app issue. The most common is an Amazon account conflict or the Voice control needs re-setting as I've described above. If these don't solve your issue, then as @Ryan suggests, best to call technical support.

So another data point. unistalling the apps on my android device didn't work. but I also have an iphone and when i uninstalled an reinstalled both sonos and alexa apps now it's working again. go figure!

I had similar issues - couldn't play music, said it was playing music when it wasn't, couldn't pause music when it was playing etc. I removed the Sonos skill from the Alexa App and then added it back - it will then look to reconnect to devices and you will need to pair etc as it connects back with Sonos. In my case, I have not had the need to uninstall the alexa or sonos apps. Please note, Alexa does not like when you change the name of the Sonos device or the Alexa device after you have added the skill. It causes it to pause again. Make any device name change within the Sonos settings first, then resync the names through the skills addition process. I was editing the name within Alexa,and I was getting the same issues as I had previously. I again removed the skill and followed the prompts to add the sonos skill via Alexa App. Within Sonos - I do display one device name for my sonos one, but within Alexa, it appears twice - as sonos name and as the name when it set up within Alexa originally. I am leaving it alone for now... I would put these issues down to relatively software versioning.

I had similar issues - couldn't play music, said it was playing music when it wasn't, couldn't pause music when it was playing etc. I removed the Sonos skill from the Alexa App and then added it back - it will then look to reconnect to devices and you will need to pair etc as it connects back with Sonos. In my case, I have not had the need to uninstall the alexa or sonos apps. Please note, Alexa does not like when you change the name of the Sonos device or the Alexa device after you have added the skill. It causes it to pause again. Make any device name change within the Sonos settings first, then resync the names through the skills addition process. I was editing the name within Alexa,and I was getting the same issues as I had previously. I again removed the skill and followed the prompts to add the sonos skill via Alexa App. Within Sonos - I do display one device name for my sonos one, but within Alexa, it appears twice - as sonos name and as the name when it set up within Alexa originally. I am leaving it alone for now... I would put these issues down to relatively software versioning.

If you change the name of a Sonos item, selecting 'Discover' within the Alexa app>Smart Home>Devices should be enough without removing the skill.

Hi everyone, I did another update just last night, and this has fixed the issue. She even has access to my iTunes now, so even better.

I had exact same problem, clearly hearts and responds to my commands, just does not actually play the music she claims she will. Uninstalling and reinstalling Alexa app didn't help either. HOWEVER simply disabling and reenabling the Sonos skill in Alexa app FIXED!!

After the recent Sonos update I had this same problem with Alexa but in addition had a problem where my Sonos One speakers were not all showing up in the app. The process detailed up above by UKMedia worked to fix the Alexa problem. However, to fix the other problem with sonos one speakers not being found by the app I realized my Asus router had delivered a firmware update on the same day as the sonos update. And they had since provided a fix (a new firmware update) that i had to manually download and update. after that - all is fixed for me.

I've had a similar problem. It seems the Sonos gets stuck on whatever it was playing last. If I tell Alexa to resume playing on x, then do the command I actually want, it works.