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markymark16
Contributor I
Sep 25, 2019 11:04 AM UTC
Answered

Sonos Move Alexa Voice Control not working

My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.
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    jgatie
    jgatieAnswer
    Sep 25, 2019 7:28 PM UTC
    If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

    https://support.sonos.com/s/article/3517?language=en_US
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    melvimbe
    melvimbe
    Sep 25, 2019 7:34 PM UTC
    @jgatie link is close to what I was referring to. After you have the voice service setup, you'll want to click on the Alexa service and you should see a list of all your Sonos speakers that have built in mics, but not all of them will be setup. For me personally, some are setup with GA, not Alexa. With the Move, I had to specifically say that I wanted to set it up with Alexa here to use the mics.
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    Danny
    PhilW1956
    Lyricist I
    Sep 26, 2019 1:30 AM UTC
    I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.
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      ratdaddy
      Contributor I
      Sep 26, 2019 1:32 AM UTC
      If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

      https://support.sonos.com/s/article/3517?language=en_US
      This specifically corrected my issue. Voice services now working on Sonos Move. Thanx
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      Prime Steezl
      Lyricist I
      Sep 26, 2019 5:50 AM UTC
      Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

      I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
      This
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      Prime Steezl
      Lyricist I
      Sep 26, 2019 5:51 AM UTC
      This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!
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        leerunciman
        Contributor I
        Sep 26, 2019 8:14 AM UTC
        If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

        https://support.sonos.com/s/article/3517?language=en_US
        Genius - this worked perfectly! Thanks for your help...

        Cheers, Lee
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        Junior24
        Lyricist I
        Sep 28, 2019 2:05 AM UTC
        Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

        I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
        Thanks for the suggestion, this worked for me!
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        Shannernaner
        Lyricist I
        Dec 29, 2019 3:30 PM UTC

        Ok I got the new Move for Christmas and ran into the same issue (all lights on etc but no voice assistance) but figured it out. I use Alexa and the Move showed up separately from my TV Group (Playbar, Sub and 2 Sonos Ones) in the Alexa app. The Move was automatically enabled and listed. So I went to the Sonos app --> Settings --> Services --> Voice Section --> Alexa --> and in the Sonos Product Section I saw the TV Group and NOT the Move. I saw an add product button and clicked it. My TV Group was checked but not the Move. Once Checked The Move now works with Alexa :) Hope this helps someone else too.

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          Mykola
          Lyricist I
          Feb 29, 2020 2:07 PM UTC

          This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!

          *****THIS IS HOW TO FIX IT if you already have all your other Sonos speakers working***** you start by going through this on your Sonos app.  Thanks Prime Steezl

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            TnWildcat
            Lyricist II
            Apr 16, 2020 11:30 PM UTC

            I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.

             

             

            Thank you PhilW1956!!  Worked like a charm.  This most likely is the resolution for most.

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