Contributor I

Answered

Sonos Move Alexa Voice Control not working

Forum|Forum|7 years ago
September 25, 2019
22 replies
31595 views

My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.

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Best answer by jgatie

If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US

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melvimbe

@jgatie link is close to what I was referring to. After you have the voice service setup, you'll want to click on the Alexa service and you should see a list of all your Sonos speakers that have built in mics, but not all of them will be setup. For me personally, some are setup with GA, not Alexa. With the Move, I had to specifically say that I wanted to set it up with Alexa here to use the mics.

Danny

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PhilW1956

Lyricist I

I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.

R

ratdaddy

Contributor I

If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US

This specifically corrected my issue. Voice services now working on Sonos Move. Thanx

P

Prime Steezl

Lyricist I

Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.

This

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Prime Steezl

Lyricist I

This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!

L

leerunciman

Contributor I

If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

https://support.sonos.com/s/article/3517?language=en_US

Genius - this worked perfectly! Thanks for your help...

Cheers, Lee

J

Junior24

Lyricist I

Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.

Thanks for the suggestion, this worked for me!

S

Shannernaner

Lyricist I

Ok I got the new Move for Christmas and ran into the same issue (all lights on etc but no voice assistance) but figured it out. I use Alexa and the Move showed up separately from my TV Group (Playbar, Sub and 2 Sonos Ones) in the Alexa app. The Move was automatically enabled and listed. So I went to the Sonos app --> Settings --> Services --> Voice Section --> Alexa --> and in the Sonos Product Section I saw the TV Group and NOT the Move. I saw an add product button and clicked it. My TV Group was checked but not the Move. Once Checked The Move now works with Alexa :) Hope this helps someone else too.

M

Mykola

Lyricist I

This worked perfectly. Under Settings, services, voice control, check Move and it walks you through it!

*****THIS IS HOW TO FIX IT if you already have all your other Sonos speakers working***** you start by going through this on your Sonos app. Thanks Prime Steezl

T

TnWildcat

Lyricist II

I had the same problem but solved it this way. Go to Settings in the Sonos app and click on Services. Under Voice click on Amazon Alexa. Under Sonos Product you should see Move. Click on it and then add to Alexa.

Thank you PhilW1956!! Worked like a charm. This most likely is the resolution for most.

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