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markymark16
Contributor I
September 25, 2019
Answered

Sonos Move Alexa Voice Control not working

  • September 25, 2019
  • 22 replies
  • 31595 views
My new Sonos Move arrived this morning. It's set up and playing music from the Sonos App however, Alexa Voice Control isn't working. Microphone on Sonos Move is on (light on), speaker has been discovered by the Alexa App, and I've disabled and re-enabled the Alexa Sonos Skill. Still not responding to voice control.
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    Best answer by jgatie
    If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

    https://support.sonos.com/s/article/3517?language=en_US

    22 replies

    Smilja
    Smilja
    September 25, 2019
    Alexa is only available in WiFi mode, and not when the Move is in Bluetooth mode.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    markymark16Author
    Contributor I
    September 25, 2019
    Thanks @Smilja. Alexa wasn't working when in Wi Fi mode however, it is now after another Sonos skill disable and re-enable.
      sbwabc
      Contributor I
      September 25, 2019
      Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).
      Mind you, Alexa DOES work for my other sonos speakers, just not the Move. So I disabled sonos skill in Alexa app and reconnected. Confirmed the Move is visible and connected to Alexa in the Alexa app.
        melvimbe
        melvimbe
        September 25, 2019
        Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).

        Is the light on the top indicating that the microphone is on lit? It's quite possible to accidentally turn off the mic when you pickup the Move by the handle. Your palm and thumb are right there. I've done it a few times myself.
        Danny
          sbwabc
          Contributor I
          September 25, 2019

          Same exact problem as OP. White light on at top signaling it's connected via wifi and not a blue light (Bluetooth connection).
          Is the light on the top indicating that the microphone is on lit? It's quite possible to accidentally turn off the mic when you pickup the Move by the handle. Your palm and thumb are right there. I've done it a few times myself.
          The microphone white light is lit. So the mic should be ready and working.
          leerunciman
          Contributor I
          September 25, 2019
          Exactly the same issue here. Enabled and disabled multiple times. Other Alexa-enabled speakers are working just fine. Amazon App says all is exactly the same as the other devices, as does Sonos app. Removed device and added again several times. Voice Control still not working.
            melvimbe
            melvimbe
            September 25, 2019
            Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

            I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
            Danny
              leerunciman
              Contributor I
              September 25, 2019
              Within the Alexa app, do you see the Move listed as an Alexa device? If you do not, then I would go int the Sonos app, voice control settings and make sure the Move is specifically add as an Alexa enabled device. i don't have the exact steps in front of me, but I believe it's rather intuitive.

              I don't think it's automatically assumed you want to use it with Alexa since Google is also now an option for the speaker.
              Within the Alexa app, it just tells you to add it as a Sonos speaker and then select 'Discover Devices', which is I guess what everyone here is doing? My other Sonos speakers are listed as Sonos devices and they work just fine?! 🤔
              User534860
              Lyricist II
              September 25, 2019
              Same issue, disabled and re-enabled the skill several times. My Play One isn’t listed as an Alexa device, just a speaker, but it is set up as a group in the Alexa app, and it does show as both an Alexa device and speaker, but the move doesn’t. Are we just awaiting a software patch for it?
                jgatie
                jgatieAnswer
                September 25, 2019
                If this is your first Alexa enabled Sonos speaker, you need to add the Alexa Voice Control service to the Sonos app. See this link for details:

                https://support.sonos.com/s/article/3517?language=en_US
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