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jonstephenson
Avid Contributor I
April 19, 2018

Sonos defaulting to Amazon.com instead of amazon.co.uk when adding service.

  • April 19, 2018
  • 13 replies
  • 1143 views
My Sonos one cannot connected to Amazon Music as it is defaulting to Amazon.com instead of amazon.co.uk when adding service. Anything I can do about this? Thanks.
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13 replies

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Claude P
Contributor I
June 1, 2018
Trying to add amazon music service. I have a play bar plus 2 x play 1 speakers
Claude P
Contributor I
June 1, 2018
dont know if this is anything but have noticed that when im in the alexa app if i look at alexa devices I can see my echos plus my speakers. they all say online but where the speakers give my home address on the location when I look at the speakers the location is blank (except for the postcode). if I try to add my address it gives me the message "we werent able to update the address associated with this device. please check your network connectivity and try again later."
Keith N
Keith N
Sonos Staff
June 13, 2018
Trying to add amazon music service. I have a play bar plus 2 x play 1 speakers
Hey there, Claude P. Thanks for the details. From the sounds of it, it seems that you are experiencing a different problem than what the topic was started from. As such, I will be closing out this troubleshooting topic for further discussion.

If you are still encountering these problems, I recommend giving our support technicians a call to get a closer look at what is going on in real time.

Thanks!
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