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jonstephenson
Avid Contributor I
April 19, 2018

Sonos defaulting to Amazon.com instead of amazon.co.uk when adding service.

  • April 19, 2018
  • 13 replies
  • 1143 views
My Sonos one cannot connected to Amazon Music as it is defaulting to Amazon.com instead of amazon.co.uk when adding service. Anything I can do about this? Thanks.
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13 replies

Chris
Chris
Lead Maestro
April 19, 2018
ARe you sure your profile is set for the right country. Under Sonos.com - login. Go to profile and check the country setting.
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    UKMedia
    UKMedia
    April 20, 2018
    The other thing to check is that you are not logged on to Amazon on another app on your device.
    Remember: Sometimes Red Wine helps :)
    Claude P
    Contributor I
    May 30, 2018
    I have same issue. Checked sonos profile and its set to uk. Also not logged into amazon on another app.
    John B
    May 30, 2018
    Do you have an existing Amazon Music account that you are trying to add, or are you creating one from within Sonos?
    Claude P
    Contributor I
    May 30, 2018
    Have a existing account.
    John B
    May 30, 2018
    Bit of a long shot, but might be a DNS issue so you might try just rebooting your router.
    Claude P
    Contributor I
    May 30, 2018
    Tried that too
    UKMedia
    UKMedia
    May 30, 2018
    Hi

    Please try section 2 of the steps I've listed in the Answer to this post.

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
    Remember: Sometimes Red Wine helps :)
    Claude P
    Contributor I
    May 31, 2018
    Tried all steps in 2 still doing the same. Tried 3 but when i get to 3.3 there is no option for voice services. Completed the rest of 3 and still the same issue. Pulling my hair out here ☹️
    UKMedia
    UKMedia
    June 1, 2018
    Hi

    Tried all steps in 2 still doing the same. Tried 3 but when i get to 3.3 there is no option for voice services. Completed the rest of 3 and still the same issue. Pulling my hair out here ☹️

    That would be correct as you haven't set this up before. Just to check and sorry for not asking before but I assume that you are trying to add a voice service for your Sonos One and not a Music service?

    If a Voice Service can you please try on a browser version:

    https://alexa.amazon.co.uk
    Remember: Sometimes Red Wine helps :)
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