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jonstephenson
Avid Contributor I
Apr 19, 2018 9:41 PM UTC

Sonos defaulting to Amazon.com instead of amazon.co.uk when adding service.

My Sonos one cannot connected to Amazon Music as it is defaulting to Amazon.com instead of amazon.co.uk when adding service. Anything I can do about this? Thanks.
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13 replies

Chris
Chris
Lead Maestro
Apr 19, 2018 10:23 PM UTC
ARe you sure your profile is set for the right country. Under Sonos.com - login. Go to profile and check the country setting.
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    UKMedia
    UKMedia
    Apr 20, 2018 6:51 AM UTC
    The other thing to check is that you are not logged on to Amazon on another app on your device.
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    Claude P
    Contributor I
    May 30, 2018 6:14 PM UTC
    I have same issue. Checked sonos profile and its set to uk. Also not logged into amazon on another app.
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    John B
    May 30, 2018 7:43 PM UTC
    Do you have an existing Amazon Music account that you are trying to add, or are you creating one from within Sonos?
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    Claude P
    Contributor I
    May 30, 2018 7:45 PM UTC
    Have a existing account.
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    John B
    May 30, 2018 8:32 PM UTC
    Bit of a long shot, but might be a DNS issue so you might try just rebooting your router.
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    Claude P
    Contributor I
    May 30, 2018 9:05 PM UTC
    Tried that too
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    UKMedia
    UKMedia
    May 30, 2018 9:06 PM UTC
    Hi

    Please try section 2 of the steps I've listed in the Answer to this post.

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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    Remember: Sometimes Red Wine helps :)
    Claude P
    Contributor I
    May 31, 2018 5:56 PM UTC
    Tried all steps in 2 still doing the same. Tried 3 but when i get to 3.3 there is no option for voice services. Completed the rest of 3 and still the same issue. Pulling my hair out here ☹️
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    UKMedia
    UKMedia
    Jun 1, 2018 7:03 AM UTC
    Hi

    Tried all steps in 2 still doing the same. Tried 3 but when i get to 3.3 there is no option for voice services. Completed the rest of 3 and still the same issue. Pulling my hair out here ☹️

    That would be correct as you haven't set this up before. Just to check and sorry for not asking before but I assume that you are trying to add a voice service for your Sonos One and not a Music service?

    If a Voice Service can you please try on a browser version:

    https://alexa.amazon.co.uk
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    Remember: Sometimes Red Wine helps :)
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