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dengallo
Contributor I
June 1, 2019
Answered

Sonos beam offline

  • June 1, 2019
  • 2 replies
  • 1941 views
Sonos suddenly went offline overnight (possibly during power outage) and I cannot get back online. Have unplugged both router and the beam. Should be able to resolve this, any suggestions.
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    Best answer by dengallo
    All set. we unplugged the HDMI cable, not the electric cord. That fixed once we reset.

    2 replies

    Chris
    Chris
    Lead Maestro
    June 1, 2019
    What happens if you plug the beam into your router via ethernet cable and bring it up?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    dengalloAuthorAnswer
    Contributor I
    June 2, 2019
    All set. we unplugged the HDMI cable, not the electric cord. That fixed once we reset.
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