Skip to main content
dengallo
Contributor I
Jun 1, 2019 2:47 PM UTC
Answered

Sonos beam offline

Sonos suddenly went offline overnight (possibly during power outage) and I cannot get back online. Have unplugged both router and the beam. Should be able to resolve this, any suggestions.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    dengalloAnswer
    Contributor I
    Jun 2, 2019 6:18 PM UTC
    All set. we unplugged the HDMI cable, not the electric cord. That fixed once we reset.
    View in thread

    2 replies

    Chris
    Chris
    Lead Maestro
    Jun 1, 2019 7:15 PM UTC
    What happens if you plug the beam into your router via ethernet cable and bring it up?
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    dengalloAuthorAnswer
    Contributor I
    Jun 2, 2019 6:18 PM UTC
    All set. we unplugged the HDMI cable, not the electric cord. That fixed once we reset.
    Translate
    Terms & ConditionsAccessibility statement