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MrBrett
Contributor I
January 28, 2022

Sonos Beam can't control smart devices in Alexa

  • January 28, 2022
  • 20 replies
  • 549 views

Hi,

I have a strange issue with my Sonos Beam and Alexa. Alexa is linked correctly in my Beam and responds to all my commands except for the ones to control smart devices.

Things that are working fine with my Beam when I ask Alexa:

  • Play music in spotify
  • Weather forecast
  • Open Skills
  • Execute my Routines
  • Play radio

The only thing that is NOT working is the control of smart devices such as switches or lights. If I ask Alexa to turn on my bedroom, it answers “I cannot find any device or group called bedroom”. But the same command on other Amazon echo devices that i have at home work fine. And this happens with any device… It’s really strange because the routines execute just fine, even the routines that turn on some lights…

This initially worked fine for about 1 year, but then stopped working in the last couple of months. So i don’t know what happened in between.

I contacted Sonos support and we unlinked the Beam from Alexa completely and added again from scratch with the same result. We also tried switching to wifi (I have it connected through ethernet cable) and the problem still persists.

I also contacted Alexa team and they say they don’t offer support of other manufacturers devices and cannot log in to this system.

So i don’t know what else can I do… My beam should still be under warranty until July 2022.

 

 

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20 replies

Show previous replies
MrBrettAuthor
Contributor I
January 30, 2022

Have you tried disabling and reenabling the Sonos skill for Alexa yet? Then 'discover devices'.

Yes. And also removing alexa from the sonos app, removing sonos beam from alexa devices in amazon web, and staring from the scratch.

John B
January 30, 2022

I was a bit puzzled by the references to Home Assistant.  Is that Google Home and if so how does that relate to Alexa?

MrBrettAuthor
Contributor I
January 30, 2022

Home Assistant is a free software to control smart devices from all kind of brands locally. To acces to your home assistant instance from alexa you have to create a developer skill (there’s one template files called haaska that you just import) and link it to your alexa account. Then you can control all your devices in your home assistant instance from alexa.

I think that the same can be achieved to google home but I haven’t tested because I don’t use google home.

If the integration woth home assistant was the only one failing I could think of doing something wrong from my side, but there are more skills not working and also the news… so I don’t know…

John B
January 30, 2022

You said at one point '..the other Echos answer me...'

That implies that you think of Sonos voice enabled speakers as Echo devices. But they certainly aren't that and don't claim to be. Perhaps that is not relevant here, or maybe there is some relevant feature that is implemented differently.

MrBrettAuthor
Contributor I
January 31, 2022

Well, I mean the official amazon echos. The Sonos Beam is certified by Alexa, so almost all the features should be the same. Also it worked in the past, but not anymore…

UKMedia
UKMedia
March 4, 2022

Did you fix this issue?  I only use Home Assistant to link in to Hubitat, which then exposes devices to Alexa.  These devices can all be controlled by Sonos and Amazon devices, I’m wondering if this is a Home Assistant issue?

Remember: Sometimes Red Wine helps :)
MrBrettAuthor
Contributor I
March 4, 2022

No, I still have the issue. I don’t think it is a Home Assistant issue as the problem is also with other smart home skills and also with the news.

UKMedia
UKMedia
March 4, 2022

Pergaps this is a duplicate IP issue, rather than an Alexa one. Can you check my post here: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

Remember: Sometimes Red Wine helps :)
MrBrettAuthor
Contributor I
March 4, 2022

I don’t think so. I have a reserved IP address in my DHCP server for the beam...

MrSanchez
Lyricist I
February 13, 2024

February 2024 - and I have the same problem. The Alexa voice command has less “power” over Sonos speakers than over an original Amazon Echo Dot on the same network.
Sockets with Tasmota firmware can be controlled via the Alexa app, can be controlled via Echo Dot, but not via Alexa in the Sonos speaker (Beam, Roam, Sonos One). Every Sonos speaker always only responds: Device “XY” does not respond, please check the power connection. The same command is executed without errors via the Amazon Echo Dot.

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