Contributor I

Sonos Beam can't control smart devices in Alexa

Forum|Forum|4 years ago
January 28, 2022
20 replies
549 views

Hi,

I have a strange issue with my Sonos Beam and Alexa. Alexa is linked correctly in my Beam and responds to all my commands except for the ones to control smart devices.

Things that are working fine with my Beam when I ask Alexa:

Play music in spotify
Weather forecast
Open Skills
Execute my Routines
Play radio

The only thing that is NOT working is the control of smart devices such as switches or lights. If I ask Alexa to turn on my bedroom, it answers “I cannot find any device or group called bedroom”. But the same command on other Amazon echo devices that i have at home work fine. And this happens with any device… It’s really strange because the routines execute just fine, even the routines that turn on some lights…

This initially worked fine for about 1 year, but then stopped working in the last couple of months. So i don’t know what happened in between.

I contacted Sonos support and we unlinked the Beam from Alexa completely and added again from scratch with the same result. We also tried switching to wifi (I have it connected through ethernet cable) and the problem still persists.

I also contacted Alexa team and they say they don’t offer support of other manufacturers devices and cannot log in to this system.

So i don’t know what else can I do… My beam should still be under warranty until July 2022.

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J

John B

Have you tried disabling the Sonos skill for Alexa, then re-enable?

And, of course, rebooting the Beam…

I would be surprised if this sort of issue was caused by a fault on your Beam.

UKMedia

This sounds like a naming issue to me. Do you have a device called Bedroom listed in your Alexa App?

Please see my article: Tips and Tricks - Resolve Most Alexa Issues | Sonos Community

Remember: Sometimes Red Wine helps :)

M

MrBrettAuthor

Contributor I

This sounds like a naming issue to me. Do you have a device called Bedroom listed in your Alexa App?

Please see my article: Tips and Tricks - Resolve Most Alexa Issues | Sonos Community

It’s not really called Bedroom. It’s called Dormitorio in spanish. I have Alexa in spanish. And bedroom was an example… all the lights at home have the same behaviour.

UKMedia

This sounds like a naming issue to me. Do you have a device called Bedroom listed in your Alexa App?

Please see my article: Tips and Tricks - Resolve Most Alexa Issues | Sonos Community

It’s not really called Bedroom. It’s called Dormitorio in spanish. I have Alexa in spanish. And bedroom was an example… all the lights at home have the same behaviour.

Have you checked for any duplicate names across devices and groups?

Remember: Sometimes Red Wine helps :)

M

MrBrettAuthor

Contributor I

This sounds like a naming issue to me. Do you have a device called Bedroom listed in your Alexa App?

Please see my article: Tips and Tricks - Resolve Most Alexa Issues | Sonos Community

It’s not really called Bedroom. It’s called Dormitorio in spanish. I have Alexa in spanish. And bedroom was an example… all the lights at home have the same behaviour.

Have you checked for any duplicate names across devices and groups?

Yes. no duplicates.

UKMedia

What make are the lights?

Remember: Sometimes Red Wine helps :)

M

MrBrettAuthor

Contributor I

I have a bunch of tasmota switches all connected through Home Assistant.

M

MrBrettAuthor

Contributor I

I have tested more and it’s not all smart devices, I have found a couple that work.

It works with:

Smart devices through SmartLife skill (I have a bedside lamp and a power plug only).

It doesn’t work with (device or group not found):

My own Home Assistant skill (I imported haaska in developer mode, region EU - Ireland).
Philips Hue Bridge V1
Nuki skill
Aigosmart skill
LG ThinQ skill
Govee Home skill

It doesn’t work but it says “I can’t connect to the device”:

AC Cloud Control skill

All of them work fine with all the other Echos at home, this behaviour is only with the Sonos Beam.

I don’t know why SmarLife skill is working and all of the rest don’t work…

Any help would be appreciated.

M

MrBrettAuthor

Contributor I

Another thing that does NOT work is the news or news brief. When I ask alexa for the news she answers that I must define the news sources in the app, but I have already done that, and the other echos answer with the news...

J

John B

Have you tried disabling and reenabling the Sonos skill for Alexa yet? Then 'discover devices'.

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