Contributor I

Sonos Beam and Alexa not playing nice

Forum|Forum|7 years ago
January 20, 2019
28 replies
4813 views

I purchased my Sonos Beam today, came home to set it up I have spent the past few hours trying to get Alexa to play nice with the Sonos Beam. When I look at my devices on the Amazon Alexa app and website under settings > devices, it will show the Beam is connected however, on the regular devices tab it shows nothing and will not discover the Beam. I have logged out, uninstalled, unplugged, reinstalled, enabled and disabled skills, changed names, stood on my head, did a little dance and I am still not able to get this darn thing to connect to Alexa. The beam is connected to my TV with the optic cable attachment as I don't have an ARC port. I understand that I won't be able to control the TV with Alexa. I would like to at least tell her to play music and work properly..... all ideas, comments and suggestions are welcome. Thanks!

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M

mtcross70

Contributor I

Sounds like there is a major issue going on system wide. Here is the latest response via twitter support

“We're currently investigating an issue with Alexa failing to discover new devices. Our engineers are aware of this and are working to get this resolved as soon as possible. We'll keep you updated once we know more.”

G

gdgib

Trending Lyricist I

Excellent news! Thank you for posting that!

S

sorin.bedea

Lyricist I

I’ve just purchased today the Sonos Beam , and I went mad because I couldn’t set up Alexa to play music ! At least it is a relief to find that it is not my fault ! Thanks for posting that !!!

R

rjpal

Lyricist I

I'm sure many of you are getting updates too. Here is the latest:
https://www.sonos.com/en-us/support

J

jwelch649

Lyricist II

I was dealing with the same issue and just 'Discovered' and successfully added my Beam (as a speaker).

M

mtcross70

Contributor I

Just went to rediscover devices and it looks like it found both the speaker and the tv