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Ashthespeechie
Contributor I
January 20, 2019

Sonos Beam and Alexa not playing nice

  • January 20, 2019
  • 28 replies
  • 4813 views
I purchased my Sonos Beam today, came home to set it up I have spent the past few hours trying to get Alexa to play nice with the Sonos Beam. When I look at my devices on the Amazon Alexa app and website under settings > devices, it will show the Beam is connected however, on the regular devices tab it shows nothing and will not discover the Beam. I have logged out, uninstalled, unplugged, reinstalled, enabled and disabled skills, changed names, stood on my head, did a little dance and I am still not able to get this darn thing to connect to Alexa. The beam is connected to my TV with the optic cable attachment as I don't have an ARC port. I understand that I won't be able to control the TV with Alexa. I would like to at least tell her to play music and work properly..... all ideas, comments and suggestions are welcome. Thanks!
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    AshthespeechieAuthor
    Contributor I
    January 20, 2019
    gbgib- Thanks for checking in! Helps to know that I am not the only one! I'll hold off on returning the Beam until I speak with support. Hopefully they will help!
    gdgib
    Trending Lyricist I
    January 20, 2019
    Yeah, it’s nice to know I’m not crazy. Well at least not about this!

    And yeah, this all worked for me just two days ago so I’ll keep my fingers crossed and I’ll definitely post the moment I get anywhere.
    rjpal
    Lyricist I
    January 20, 2019
    I have the exact same issue. I was trying to simply reset a few things and cannot for the life of me get Alexa to recognize the Beam as a Speaker and TV like it was yesterday. Tried every combination you can think of just shy of a complete Sonos factory reset.
    rjpal
    Lyricist I
    January 20, 2019
    Forgot to mention - it works fine on my One... Not the Beam.
    gdgib
    Trending Lyricist I
    January 20, 2019
    Yeah, I was there yesterday. Then I tried the factory reset! And nothing changed. Dang.

    Am I correct in guessing that you changed the beam, and Alexa lost it. But you haven’t touched the One in weeks and so it’s fine. Did I get that right?

    If so my main advice is: don’t change anything about the One until this gets fixed!
    rjpal
    Lyricist I
    January 20, 2019
    I changed both. The One was in the same boat as the Beam, but for some reason I got it working after several attempts. I wrote a tweet hoping that will escalate. I, like you am finding many impacted users. Btw, thank you from saving me the pain of a factory reset.
    gdgib
    Trending Lyricist I
    January 20, 2019
    Just realized my issue is limited to the beams too. All my standalone ones are just fine. Interesting....
    mtcross70
    Contributor I
    January 20, 2019
    Hey everyone, I'm having the same issue with my Beam as well. My Play 5 is working fine but the Beam I bought yesterday is only showing up as an Alexa Enabled device and not a speaker. Not able to play anything on beam via Alexa Voice Commands. Has any gotten any resolution from Sonos Support on this? I've submitted a diagnostic report via Twitter but haven't heard back yet.
    gdgib
    Trending Lyricist I
    January 20, 2019
    Nothing yet but you’re in good company! Will post the moment we have something, hope you will too. Thanks for the update, and I’m sorry it’s not working for you. It did work for me on Friday, which is a good sign I suspect.
    damian1manu
    Lyricist I
    January 20, 2019
    Hey everyone, I'm having the same issue with my Beam as well. the Beam is only showing up as an Alexa Enabled device and not a speaker. Not able to play anything on beam via Alexa Voice Commands. I ask it to play music and it says to enable the Sonos app on the Alexa app and discover the device but the Alexa app does not discover my beam.
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