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Claude P
Contributor I
May 30, 2018
Answered

Sonos authorizing to amazon.com instead of amazon.co.uk

  • May 30, 2018
  • 1 reply
  • 1298 views
Connecting sonos music service to amazon music (iPad) and the app takes me to Amazon.com. I don’t have a amazon.com account but do have a amazon.co.uk account (prime). My sonos account is set to uk location. My Alexa app is uk location. Have disabled Alexa sonos skill and re added plus discovered devices. Have uninstalled sonos app re installed and added all devices ( plus set location back to uk). Still keeps directing me to amazon.com. Have added sonos app to Samsung phone and tried to connect it to amazon music same thing happens.
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Best answer by UKMedia
Hi

Please follow the steps I've listed in section 2 of the Answer in this post as this normally due to another Amazon app being open on your device:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

1 reply

UKMedia
UKMediaAnswer
May 31, 2018
Hi

Please follow the steps I've listed in section 2 of the Answer in this post as this normally due to another Amazon app being open on your device:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
Remember: Sometimes Red Wine helps :)
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