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Contributor I
November 2, 2017
Answered

Sonos Alexa Integration India

  • November 2, 2017
  • 80 replies
  • 7069 views
I am form Mumbai, India. I have been using Sonos with Alexa integration till yesterday, until Amazon launched Alexa services in India. To get the local skills I had my Amazon marketplace for Alexa changed from UK to India and since then my Sonos skill for Alexa vanished.
I am unable to search Sonos skill on Alexa Skills page. On contacting Amazon, they replied that Sonos hasn't released the skill for India 😞.
Any clue how can I enable the Sonos skill for Alexa whilst having the location India.

Regards,
Shanty
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    Best answer by Ryan S
    Sorry for the delay, we most certainly read every thread, but it's been so busy of late that it's difficult to keep up.

    I know you're hungry for news and eagerly awaiting any announcement or details from us. I don't have an official statement for you on support for the Sonos Alexa skill in India above what's already been said.

    Alexa support for Sonos is available in the United States, Germany, and the United Kingdom, and we're hard at work getting everything ready to bring the Sonos skill for Alexa to more countries. We haven't announced which countries are up next, but our aspiration is everywhere.

    I think it's important to remember that Sonos isn't currently sold directly in India. While we have some great customers like you guys, we have yet to officially enter India as a company. We're definitely interested and love that you are such early adopters, and clearly interested and involved. We'd love to bring Sonos to all countries, as well as Alexa support for Sonos. We’re working with Amazon on their Alexa expansion plans, and for that matter, with Google on theirs with Assistant, to bring voice control to Sonos everywhere we can.

    Stay tuned for more details!

    80 replies

    November 23, 2017
    was assured integration will come soon as the official policy is to launch in every country that Alexa is offered.

    If possible then give us a timeline

    Good luck getting anything better than "Soon".
    November 23, 2017
    The other thing that we also need to raise just now is the question of the simultaneous integration of Amazon Music including Prime into Sonos. Amazon India has given a year's free Prime subscription to all that have bought the Echo - with three devices purchased, mine now extends to 2021.
    At this time, the only international music services that can be accessed via Echo/Dot are Amazon Music and Tune In Radio. Having Sonos Skills enabled in Alexa India but not having these services at the same time would make it a useless integration. One could use it for voice control on music playing from NAS, but that isn't half as useful as invoking music play as well.
    November 26, 2017
    My weekly reminder on the subject to Sonos. Canada, where Amazon hardware is still to be officially released, have at least been given a time line of early 2018. India, where the hardware/Alexa were "officially" launched by Amazon on October 30, does not have even that consolation bone.

    Global aspirations, Sonos?
    Lyricist III
    November 27, 2017
    Got my Sonos One from US and disappointed to know that Alexa is not enabled. Being in IT industry for 20 years I dont understand the technical reason behind so much delay in enabling a skill in particular region.

    I have bought an echo plus and returned due to poor quality of speakers, this is an advantage for Sonos
    Considering the fact that
    Sonos has to just allow customer to Enable the skill nothing else.
    Alexa resides in Amazon Cloud and all communication from device is between AI API and Amazon cloud
    Sonos already have the capability built in and proven in other regions
    Sonos anyway do not sell or offer support in India hence nothing to loose enabling the skill.

    All the above facts are pointing clear that technical issue is not the reason behind not enabling skills.
    November 27, 2017

    All the above facts are pointing clear that technical issue is not the reason behind not enabling skills.

    What other issue could it be? Both companies stand to get more sales by doing this, so why not do it if it was not a technical issue?
    Lyricist III
    November 28, 2017
    Yesterday Bose sound touch systems rolled out Alexa skills in India. Not yet tried as my echo dot on the way. One thing I appreciate with Bose is they do not discriminate when rolling out product features
    November 28, 2017
    In fairness to Sonos, the Bose thing looks just like a local voice enabled application, with voice capability that does not come close to even a standalone Dot, let alone the server to server integration involved in Sonos Skills.

    That said, Sonos still has egg on its face here for breach of promise. I don't see why their marketing should be given the benefit of doubt about the need to be truthful.
    Lyricist III
    November 28, 2017
    Looking at the number of issues reported about Alexa on Sonos One , sonos might have wrote a wrapper around Alexa API . Something that need extensive testing and prone to introduce multiple bugs. A wise implementation is as is and down the line customisation.
    November 29, 2017
    A cut/paste of an entire Ryan answer of a little over a month ago, on this subject, and I am NOT quoting out of context:
    "It wouldn't likely be immediately when voice becomes available, but soon after. We'd need to test a few things out first."

    What is "soon"? For Canada that is launching a month after India, early next month it is early 2018. Per Ryan.

    For India where Amazon launched a day short of a month ago? "Soon" - I haven't heard anything more useful that that reply. But "soon" is more than 30 days in the Sonos dictionary, that much we know.
    Lyricist III
    November 29, 2017
    Low priority item in their backlog or lack of respect for early adapters in certain part of the world.
    Had I been in this forum before making purchase decision, I wouldn't have been even 1000 miles closer to SONOS.