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OCDan1
Contributor I
June 20, 2020

Sonos Alexa integration broken since S2 update. Help!

  • June 20, 2020
  • 49 replies
  • 3988 views

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later.

This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service.


Can anyone please suggest a fix?

 

I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everything Amazon related and re-logged in making sure it’s the same account. None of my devices have duplicated names.

Maybe if there were a way to make my network forget the system and I could start again so I can do the initial setup once more?

Also, Google Assistant works okay, though I would prefer to use Amazon Alexa. I’m too familiar with it now… and I keep saying Alexa instead of Hey, Google!


I cannot figure out how to fix this!!

 

Please help.

 

Thanks,

Dan

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    49 replies

    dr71
    Enthusiast I
    June 20, 2020

    After deactivating and removing all devices, removing Alexa skills, and logging out of EVERYthing, be sure to also uninstall the Sonos, Alexa, and Amazon apps then start with installing ONLY the Sonos S2 app, do the factory reset on your Sonos device & go through the setup again - only installing Alexa/Amazon when/if prompted to do so. Otherwise some of the stuff gets read from app cache files and can cause fresh setup issues.

    ddarugna
    Lyricist II
    June 20, 2020

    Same issue here. I will try the instructions above tomorrow. 

    The7hil
    The7hil
    Avid Contributor I
    June 21, 2020

    I’ve done all the above and it’s actually made my set up worse. Alexa can initiate activities like start a song but won’t listen when I ask her to end tasks like stopping music. Grouping a dot and a Five seems broken now too. Again my dot can start a song playing on the Five but can’t now change the volume or stop the music unless I specify the area. I’ve reset everything twice and still no dice. 

    589garth
    Lyricist I
    June 21, 2020

    I’m having exactly the same issue. Had any luck with the advice above?

    The7hil
    The7hil
    Avid Contributor I
    June 21, 2020

    After 24 hours of hard resetting every device, creating a new Sonos system twice, logging in and logging out of services, deleting and rediscovering devices, enabling and disabling skills, over and over and over again to no avail, I just bought a Google Nest Mini, switched to Google Assistant and have had zero issues since. Every command is executed beautifully.

    Switch to Google is my advice.

      ddarugna
      Lyricist II
      June 21, 2020

      My Alexa is connected and working with my sonos beam and all connected devices on alexa.

       

      The issue is to play spotify. Alexas says: here is spotify.. or playing songs by artist from spotify but nothing really happens..

       

      Reinstalled everything but nothing worked out..

       

      When connecting with Google assistant it works fine.

       

        PPE44
        Avid Contributor II
        June 21, 2020

        I’ve exactly the same problem. After S2 upgrade, all was fine but I noticed Alexa is not responding always like before. So I disable skill and try to re-enable. Totally impossible… I’ve tried with Sonos App, Alexa app, on Alexa.amazon web site, nothing to do : always the same answer : unable to link Sonos at this time, please try again later.

        I’ve rebooted Sonos device, logout from amazon app in all my device, nothing more…

        Any help from Sonos Staff will be appreciated because it seems to be a common problem sincee S2.

        Thanks.

          SonosManu
          Enthusiast II
          June 21, 2020

          Same problem here!!!😡

            UKMedia
            UKMedia
            June 21, 2020

            After deactivating and removing all devices, removing Alexa skills, and logging out of EVERYthing, be sure to also uninstall the Sonos, Alexa, and Amazon apps then start with installing ONLY the Sonos S2 app, do the factory reset on your Sonos device & go through the setup again - only installing Alexa/Amazon when/if prompted to do so. Otherwise some of the stuff gets read from app cache files and can cause fresh setup issues.

            It is never a good idea to reset all your products. a) It removes all fault logging and diagnostic information, b) It rarely fixes an issue like this, and c) All system settings and customisation is lost

            Remember: Sometimes Red Wine helps :)
            UKMedia
            UKMedia
            June 21, 2020

            All

            Please open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that all of your Sonos Alexa devices are set as Enabled.

            Remember: Sometimes Red Wine helps :)
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