So frustrated. Working one day, not the next.

It was indeed clear. I thought it might be something worth checking, as I have known this to have caused non-connection issues for others. No doubt I expressed this badly, for which I apologise.

eeze,

Submitting a diagnostic, then reporting the confirmation number here, would help SONOS staff look into your issue.

With respect to Alexa functionality and SONOS, it may be helpful to delete SONOS units from Alexa, then run discovery again.

I'm going to focus on the SONOS wifi connectivity issue for now. It appears to be a hardware issue with the SONOS as all other devices are fine. The SONOS speaker is in the same room as one of the Access-Points so connectivity is optimal, as seen in the above pic at 63 dbm.

If I cannot keep it connected, i'll be returning it. If it stays connected, then I'll examine the Alexa issue and do as you suggested. Thank you.

Signal strength is not the whole story. At my current location signal strength is great, but the area is highly polluted with 2.4GHz junk.

Good point buzz. I'm in a housing compound and there are other houses around so I'm guessing lots of 2.4ghz noise. That said, wouldn't apartment buildings and townhomes be susceptible to noise overload? Surprised i'd be getting so many issues.

I'm trying to monitor the stability of the Sonos device. It's not like it disconnects when it gets warm here (daytime) but it tends to loose connectivity every once in awhile and I get broked up Alex voices, or sometimes the Sonos just stops responding. When it stops, I check the Wifi UI and the Sonos is disconnected. Unplug and restart solves it, temporarily.

Quick update. I've got a Amazon Echo sitting beside the Sonos system. The Echo has worked flawlessly over the last 3 days, the Sonos, well, didn't..... Very unhappy with my purchase.

Quick update. I've got a Amazon Echo sitting beside the Sonos system. The Echo has worked flawlessly over the last 3 days, the Sonos, well, didn't..... Very unhappy with my purchase.
Hi

Can you please provide an update on your situation and specific issues again? I've not experienced your issues personally so I expect it is something about your local home environment/settings.

The steps I've identified below resolve most Alexa related issues:

Sorry for the long post but this type of issue is normally down to one of three things:

1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
1.4/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’.
1.5/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html

2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app, select ‘Devices>All Devices'. Now select each Sonos Device in turn and click the Trash Can in the top right of the screen;
3.3/ In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to carry out step 3.8 again.

Let us know how you get on.