So frustrated. Working one day, not the next.

I am sorry but you queried how good 'Sonos wifi' was.

Alexa is supported on Sonos in a smaller set of countries than Alexa generally. As you are living in a country where Alexa on Sonos is not supported (the registration country is, I believe, not relevant), taking it back is probably the best idea. I am not querying the availability of Alexa generally in Thailand.

There may also be a fault on the device for all I know, or some other network issue, but I don't think you can expect Alexa on Sonos to work where you are.

I wish you well.

I was sold a Sonos One speaker with the alexa capability. During the setup, I was asked to connect to Wifi.
For everyone that says Sonos doesn't have Wifi, as I stated it is connected via 2.4 ghz 802.11g. Pretty sure that was clear.

In fact, in the setup guide, you ask for the Wifi in use
https://support.sonos.com/s/article/2627?language=en_US

As I also mentioned, I have other Alex enabled devices in my house, on the same 2.4ghz network and another 5ghz network. All running perfectly over the last year.

So cop out and say Alexa is not supported in my country is just that, a weak cop out.

Maybe I should open a thread on poor connectivity from the Sonos 2.4 ghz radio. Would that be more specific?

The Sonos device is not on my home network, while a standalone Amazon echo right beside it is. It's a Sonos One problem from what I can see. Maybe a hardware issue with the radio, haven't looked into it. Since I asked a question, I've been word-holed into Sonos not having wifi, try wired connection, alexa geographical restrictions, anything but actually looking at this $200 black box.

Regarding "However, you need to understand that Alexa is a server based application that is licensed by Sonos"
No, I don't need to understand that. This system was sold to me with certain capabilities. It's not doing those. If you think the common person will understand what "server based" means, well, not much more I can say.

I misunderstood and thought this was support and that Sonos team members would reply. I've gotten that wrong. Please excuse me. I'll open a case with support.

Thank you for your time in replying, everyone.

I have a feeling this is going to be something best troubleshot over the phone, so opening a case with the team is probably going to be the best way to go. However, just a few thoughts from me to start with....

As others have suggested, if Alexa on Sonos isn't available in your country yet, there could definitely be issues, but that wouldn't affect the unit showing up on your network or playing music using the Sonos app. If you go into your Sonos app, does your One appear there? If so, can you play music to it? If you can, than it's not likely a network connection issue, but instead an Alexa connection issue or something related there.

If you don't see your One, it may just be some wifi issue with it trying to connect through your access points. So I'd suggest trying the wired connection as it's a great way to bypass the wireless path. Alternatively, you could move the unit closer to a different access point and see how it behaves there.

If the One does appear in your Sonos app, to test Alexa first just press the microphone button on top of the unit to disable the mic, then press it again. This can re-connect the One sometimes. If that doesn't do the trick, in the Sonos app, under Room Settings, you can remove the assistant and then add it back.

Alexa on Sonos is not supported in Thailand. If there are other issues with your system I hope they can be resolved.

I but that wouldn't affect the unit showing up on your network or playing music using the Sonos app. If you go into your Sonos app, does your One appear there? If so, can you play music to it? If you can, than it's not likely a network connection issue, but instead an Alexa connection issue or something related there.

If you don't see your One, it may just be some wifi issue with it trying to connect through your access points. So I'd suggest trying the wired connection as it's a great way to bypass the wireless path. Alternatively, you could move the unit closer to a different access point and see how it behaves there.


The App doesn't work and the device is not currently connected to my wireless network. I can see all of my clients on my home network (Meraki UI is great) -- So indeed this is a connectivity program. I think it's possible the internals of the device were damaged in transit. As I mentioned, it was working yesterday, and some time around 2am last night, it lost connectivity (from what I can see from the logs)

I'm looking for a speaker that I can use my phone to play music through, and the alexa service was a nice addition. Neither are working so i guess I will call technical support aand try. Thanks

Alexa on Sonos is not supported in Thailand. If there are other issues with your system I hope they can be resolved.

Are you trying to get your post count up? When I mentioned "Sonos Wifi" you questioned that and through out mesh. Did I need to specifically say "the wifi board that IS on the Wifi that is 802.11 capable at 2.4ghz, 20 width channels" -- But then again, you knew that.

But another post about support in my country for Alexa. As I wrote between your posts, it appears the device is randomly going offline.

I'll call TAC.

How do I close this post? Would like to avoid later posts related to my country and alexa.

Out...

Well. If you added the detail that your 802.11 was set to 'n" only I would be able to point out that Sonos can't connect to that.

I was actually trying to help Sorry to have failed so spectacularly.

eeze,

Submitting a diagnostic, then reporting the confirmation number here, would help SONOS staff look into your issue.

With respect to Alexa functionality and SONOS, it may be helpful to delete SONOS units from Alexa, then run discovery again.