setting up Location (postcode etc.) on Alexa app

Forum|Forum|8 years ago
December 14, 2017
25 replies
21356 views

Every time I go into settings in Alexa app and do the drop downs for location, address and postcode etc.. it lets me do it, I press save and then it reverts back to being empty as If I didn't put them in. Its a small issue but driving me mad! I ask Alexa say for the weather and she tells me to put in this info on the app, but it just wont save the details. ???

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russmaher

Lyricist I

Hi, Well it seems that I'm having the same problem. I'm on a Mac though. I'm just trying to set the location of the Sonos One that I've just purchased. All is fine until the error message says that it won't save. Is there a fix for the mac?

E

embraboy

Lyricist II

Hi, Well it seems that I'm having the same problem. I'm on a Mac though. I'm just trying to set the location of the Sonos One that I've just purchased. All is fine until the error message says that it won't save. Is there a fix for the mac?

Yes, same for me - just purchased and set up the Sonos One this evening and getting the same errors you describe above.

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Gdidy

Contributor III

Under devices, the Sonos One speaker is listed twice. Once as the name I gave the speaker, another time as "Sonos One Device." I had been trying to change the settings for the device with the speaker name and didn't notice there was another entry.

This has been bugging me for weeks, raised as an issue on the Alexa forum to no avail, just looked at my setting again on the Alexa app and can see that both of my Sonos One speakers are listed twice as you said (why would they do this?!!), I've now managed to update the address so I can actually get localised weather reports when I'm in the shower! Thank you!

jgatie

This has been bugging me for weeks, raised as an issue on the Alexa forum to no avail, just looked at my setting again on the Alexa app and can see that both of my Sonos One speakers are listed twice as you said (why would they do this?!!), I've now managed to update the address so I can actually get localised weather reports when I'm in the shower! Thank you!

Because a Sonos One is actually two devices in one: A 3rd party Sonos speaker, and an Alexa enabled device. That is why the Alexa app has two entries.

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SteenGC

Lyricist I

The trick to make the Alexa App accept input is to press and momentarily hold the finger on the text field you want to enter data into. A grey box will then show followed by a prompt with the keyboard showing.

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