Skip to main content
KJD
Contributor III
December 14, 2017
Question

setting up Location (postcode etc.) on Alexa app

  • December 14, 2017
  • 25 replies
  • 21356 views
Every time I go into settings in Alexa app and do the drop downs for location, address and postcode etc.. it lets me do it, I press save and then it reverts back to being empty as If I didn't put them in. Its a small issue but driving me mad! I ask Alexa say for the weather and she tells me to put in this info on the app, but it just wont save the details. ???
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    25 replies

    Show previous replies
    KJDAuthor
    Contributor III
    December 14, 2017
    Ok will have a go tomorrow! Thanks
    UKMedia
    UKMedia
    December 15, 2017
    Amazon look as though they have fixed this now, can you test again?
    Remember: Sometimes Red Wine helps :)
    Fontie
    Fontie
    Trending Lyricist I
    December 15, 2017
    Works for me now. -:)
    KJDAuthor
    Contributor III
    December 15, 2017
    Yes it’s worked! Many thanks! Just got to sort a few other things now . Appreciate your time.
    drgoochmobile
    Lyricist III
    March 1, 2018
    I am brand new to this product in Canada and I am having the exact same problem. How did you fix this?
    drgoochmobile
    Lyricist III
    March 1, 2018
    This product is so new that Amazon doesn't even know who I should talk to for help with the things that aren't working. After 17 minutes on hold, he still doesn't know.
    UKMedia
    UKMedia
    March 2, 2018
    I am brand new to this product in Canada and I am having the exact same problem. How did you fix this?

    Hi did you try the PC version of the Alexa app as per my earlier post: https://alexa.amazon.com
    Remember: Sometimes Red Wine helps :)
    drgoochmobile
    Lyricist III
    March 2, 2018
    I was able to fix this particular problem.
    UKMedia
    UKMedia
    March 2, 2018
    I was able to fix this particular problem.

    Can you confirm how please?
    Remember: Sometimes Red Wine helps :)
    drgoochmobile
    Lyricist III
    March 2, 2018
    Under devices, the Sonos One speaker is listed twice. Once as the name I gave the speaker, another time as "Sonos One Device." I had been trying to change the settings for the device with the speaker name and didn't notice there was another entry.
      Show more replies
      Terms & ConditionsAccessibility statement