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KJD
Contributor III
Dec 14, 2017 11:36 AM UTC
Question

setting up Location (postcode etc.) on Alexa app

Every time I go into settings in Alexa app and do the drop downs for location, address and postcode etc.. it lets me do it, I press save and then it reverts back to being empty as If I didn't put them in. Its a small issue but driving me mad! I ask Alexa say for the weather and she tells me to put in this info on the app, but it just wont save the details. ???
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    25 replies

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    KJDAuthor
    Contributor III
    Dec 14, 2017 6:49 PM UTC
    Ok will have a go tomorrow! Thanks
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    UKMedia
    UKMedia
    Dec 15, 2017 11:08 AM UTC
    Amazon look as though they have fixed this now, can you test again?
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    Remember: Sometimes Red Wine helps :)
    Fontie
    Fontie
    Trending Lyricist I
    Dec 15, 2017 12:27 PM UTC
    Works for me now. -:)
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    KJDAuthor
    Contributor III
    Dec 15, 2017 3:28 PM UTC
    Yes it’s worked! Many thanks! Just got to sort a few other things now . Appreciate your time.
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    drgoochmobile
    Lyricist III
    Mar 1, 2018 10:31 PM UTC
    I am brand new to this product in Canada and I am having the exact same problem. How did you fix this?
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    drgoochmobile
    Lyricist III
    Mar 1, 2018 10:34 PM UTC
    This product is so new that Amazon doesn't even know who I should talk to for help with the things that aren't working. After 17 minutes on hold, he still doesn't know.
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    UKMedia
    UKMedia
    Mar 2, 2018 7:54 AM UTC
    I am brand new to this product in Canada and I am having the exact same problem. How did you fix this?

    Hi did you try the PC version of the Alexa app as per my earlier post: https://alexa.amazon.com
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    Remember: Sometimes Red Wine helps :)
    drgoochmobile
    Lyricist III
    Mar 2, 2018 10:30 AM UTC
    I was able to fix this particular problem.
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    UKMedia
    UKMedia
    Mar 2, 2018 11:49 AM UTC
    I was able to fix this particular problem.

    Can you confirm how please?
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    Remember: Sometimes Red Wine helps :)
    drgoochmobile
    Lyricist III
    Mar 2, 2018 1:09 PM UTC
    Under devices, the Sonos One speaker is listed twice. Once as the name I gave the speaker, another time as "Sonos One Device." I had been trying to change the settings for the device with the speaker name and didn't notice there was another entry.
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