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KJD
Contributor III
Dec 14, 2017 11:36 AM UTC
Question

setting up Location (postcode etc.) on Alexa app

Every time I go into settings in Alexa app and do the drop downs for location, address and postcode etc.. it lets me do it, I press save and then it reverts back to being empty as If I didn't put them in. Its a small issue but driving me mad! I ask Alexa say for the weather and she tells me to put in this info on the app, but it just wont save the details. ???
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    25 replies

    UKMedia
    UKMedia
    Dec 14, 2017 11:40 AM UTC
    Try using the PC version https://alexa.amazon.co.uk this can sometimes sort this issue.
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    Remember: Sometimes Red Wine helps :)
    KJDAuthor
    Contributor III
    Dec 14, 2017 11:53 AM UTC
    hi, just tried that and the same thing is happening. I am now on a PC not my IPhone. I have signed in and followed the instructions. I may not be an expert but I also know things like this I am usually good at, so mega confused as to why I can not sort this out. Any other ideas?
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    UKMedia
    UKMedia
    Dec 14, 2017 12:37 PM UTC
    Can I just check what device you are trying to set the location on?
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    Remember: Sometimes Red Wine helps :)
    KJDAuthor
    Contributor III
    Dec 14, 2017 5:04 PM UTC
    The new Sonos play 1 with Alexa
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    UKMedia
    UKMedia
    Dec 14, 2017 5:09 PM UTC
    The new Sonos play 1 with Alexa

    Just for clarity the Alexa device is called a Sonos One, the Play 1 is without Alexa :)

    So this is an Alexa issue. I had set-up the device location on my devices but as of today, this information is not displayed within the Alexa App, even if I update it again. However, the device appears to be aware of the location that I had previously set. I've logged this with Amazon tech support and they are investigating.

    Can you ask your Sonos One 'Alexa, what's today's weather?' and see if it gives you the weather for the location that you've tried to set-up.
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    Remember: Sometimes Red Wine helps :)
    KJDAuthor
    Contributor III
    Dec 14, 2017 5:13 PM UTC
    Thanks for that. Nope, the weather question says what location do you want weather for. It tells me to log my location in settings which is what I can’t do
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    UKMedia
    UKMedia
    Dec 14, 2017 5:14 PM UTC
    Thanks for that. Nope, the weather question says what location do you want weather for. It tells me to log my location in settings which is what I can’t do

    I think that you'll need to wait until Amazon have it fixed then.
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    Remember: Sometimes Red Wine helps :)
    Ryan S
    Ryan S
    Retired Sonos Staff
    Dec 14, 2017 6:10 PM UTC
    Hey guys, We were just talking about this over here. It looks like there are some issues showing up in the Alexa app, not specific to the Sonos One. It'd be good to reach out to their support if you haven't yet.
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    KJDAuthor
    Contributor III
    Dec 14, 2017 6:33 PM UTC
    How? Do you have a number?
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    UKMedia
    UKMedia
    Dec 14, 2017 6:35 PM UTC
    Go to the Amazon web site and contact us and then ask to be transferred to Tech Support
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    Remember: Sometimes Red Wine helps :)
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