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Jennywren
Contributor I
March 5, 2021
Answered

problem with alexa voice assistant

  • March 5, 2021
  • 5 replies
  • 170 views

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

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Best answer by GuitarSuperstar

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

5 replies

GuitarSuperstar
Lead Maestro
March 5, 2021

What exactly do you mean by “radio”?

"Receive with simplicity everything that happens to you." - Rashi
melvimbe
melvimbe
March 5, 2021

And what voice command are you using to stop music playback?

Danny
JennywrenAuthor
Contributor I
March 9, 2021

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

GuitarSuperstarAnswer
Lead Maestro
March 9, 2021

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

"Receive with simplicity everything that happens to you." - Rashi
    JennywrenAuthor
    Contributor I
    March 10, 2021

    Aha .. thanks that seems to have worked .. I said “Alexa stop music” and it stopped & turned off! Hooray! 👍🏻👍🏻

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