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Contributor I
Mar 5, 2021 4:33 PM UTC
Answered

problem with alexa voice assistant

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

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Lead Maestro
Mar 9, 2021 5:27 PM UTC

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

"Receive with simplicity everything that happens to you." - Rashi

5 replies

Lead Maestro
Mar 5, 2021 5:26 PM UTC

What exactly do you mean by “radio”?

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"Receive with simplicity everything that happens to you." - Rashi
melvimbe
Mar 5, 2021 7:12 PM UTC

And what voice command are you using to stop music playback?

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Danny
JennywrenAuthor
Contributor I
Mar 9, 2021 5:06 PM UTC

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

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Lead Maestro
Mar 9, 2021 5:27 PM UTC

Hello

I’m saying “Alexa play LBC” or “Alexa play Heart radio” and the Sonos starts playing but then when I say “Alexa stop” it will not turn off 

Try saying, “Alexa, stop music” or “Alexa, stop music in (Sonos speaker room name)”.

Translate
"Receive with simplicity everything that happens to you." - Rashi
JennywrenAuthor
Contributor I
Mar 10, 2021 7:15 PM UTC

Aha .. thanks that seems to have worked .. I said “Alexa stop music” and it stopped & turned off! Hooray! 👍🏻👍🏻

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