Hi All, I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability. Problem Description:Streaming via Alexa to Sonos. Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it. Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon. Album art is not shown on Sonos app. “Next track” is greyed out on Sonos app. Typically, this happens from the second track onward. Configuration:Stereo pair of Sonos 1 speakers linked with a Sonos Roam. Running the most recent version of firmware. Connectivity is via WiFi on a very stable network with strong signal strength. WAN is bidirectional gigabit. Any recommendations would be appreciated.

Contributor I

Answered

Problem with Alexa Integration - won't skip to next song

Forum|Forum|3 years ago
May 27, 2023
31 replies
3386 views

Hi All,

I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability.

Problem Description:

Streaming via Alexa to Sonos.
Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it.
Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon.
Album art is not shown on Sonos app.
“Next track” is greyed out on Sonos app.
Typically, this happens from the second track onward.

Configuration:

Stereo pair of Sonos 1 speakers linked with a Sonos Roam.
Running the most recent version of firmware.
Connectivity is via WiFi on a very stable network with strong signal strength.
WAN is bidirectional gigabit.

Any recommendations would be appreciated.

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Best answer by D0bby

No - it was a server side issue with the Sonos Alexa Plugin

Show previous replies

M

Maynards

Lyricist I

We've been experiencing this issue for a few weeks now. Normally happens when we ask Alexa to play the top tracks of an artist (could be coincidence). I haven't checked the Sonos app when the first song is playing, but when Alexa won't skip the track I can see everything is greyed out in the app and I just have an "End session" option. You can't swipe (left to right) over the buttons on the Sonos One to skip track either. This is using Amazon Music as the service.

S

shaneh85

Lyricist III

Yeah, so, issues is still there. Initiating via the app solves the problem, however, tell that to my friends and family. The A word is thrown around for different genres at a BBQ.

is anyone using the Lyd app on an Apple Watch? I can skip from there…

N

Natashafoster

Lyricist I

Ensure that your Sonos System is properly set up and connected to your network, Check for any software updates for your Sonos speakers and the Sonos app, Conform that the Alexa integration is properly enable in the Sonos App and reset the Alexa integration on Sonos.

D

D0bby

Lyricist III

its a Sonos issue and cant be fixed on ours side.

Officially confirmed by Corry P. here in this Forum.