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Obsdidian28
Contributor I
May 27, 2023
Answered

Problem with Alexa Integration - won't skip to next song

  • May 27, 2023
  • 31 replies
  • 3386 views

Hi All,

 

I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability.

 

Problem Description:

  • Streaming via Alexa to Sonos.
  • Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it.
  • Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon.
  • Album art is not shown on Sonos app.
  • “Next track” is greyed out on Sonos app.
  • Typically, this happens from the second track onward.

 

Configuration:

  • Stereo pair of Sonos 1 speakers linked with a Sonos Roam.
  • Running the most recent version of firmware.
  • Connectivity is via WiFi on a very stable network with strong signal strength.
  • WAN is bidirectional gigabit.

 

Any recommendations would be appreciated.

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    Best answer by D0bby

    No - it was a server side issue with the Sonos Alexa Plugin

    31 replies

    Show previous replies
    Kezza2673
    Trending Lyricist I
    June 1, 2023

    Okay, so, this is a really interesting issue. Next and previous will work on Amazon music on my roam, but if I try using the previous command on any speaker other than the Rome, and with any music service, it does not work. I'm pretty sure you should be able to skip back to a previous track when you've just asked the device to play something by a certain artist. I can also replicate the issue where  if you repeat the device name and then issue the command again, it will work. So, for example, if you say "Alexa" then pause, then say  "Alexa next," this will skip to the next track. Doesn't work for previous though. I get a message that says I cannot do this on this stream.  Curiouser and curiouser 

      D0bby
      Lyricist III
      June 2, 2023

      same issue since a few days…

       

      maybe a BUG? Or is someone currently running Amazon Music with Alexa without any problems?

        shaneh85
        Lyricist III
        June 3, 2023

        Looks like it’s solved for me.  You guys?

          Kezza2673
          Trending Lyricist I
          June 4, 2023

          Not unless there has been some sort of update in the last 12 hours or on Apple Music at least. Particularly on the roam 

            aronkill87
            Lyricist II
            June 4, 2023

            Looks like it’s solved for me.  You guys?

            It’s not solved for me, did you something extra to get it work again. After the start of the second track, nothing of the music control is working at all.

              D0bby
              Lyricist III
              June 4, 2023

              same issue

                geoffda
                Lyricist I
                June 4, 2023

                Same issue for me with Amazon Music when I play via Alexa. If I start playing from within the Sonos app (iPhone with latest iOS), all works as expected. Also, “Now Playing” correctly updates if I tell Alexa “next” or “previous”; it’s only when I press the next button in the Sonos app or when the playlist advances automatically when the current song ends that “Now Playing” breaks. Telling Alexa to “pause” followed by “play” restores the song to “Now Playing”. I’ve reset the Sonos app and disabled/re-enabled the Sonos skill in the Alexa app many times to no avail. Not sure when this broke, but it had been working as I always use the app to skip songs…Also, I’m seeing this issue with all of my Sonos speakers (Arc and Ones).

                  sheraton6
                  Contributor I
                  June 5, 2023

                  Exactly the same issue here. First spotted it with an Apple Music playlist so will now try Amazon Music to see if that works ok as it has for others. Shame as I prefer the Apple playlists but this lack of skip and the Sonos app greyed out is a real pain in the backside. 

                  D0bby
                  Lyricist III
                  June 7, 2023

                    

                  Hi @cskardon 

                  Welcome to the Sonos Community!

                  We are aware of an issue whereby music from certain services (Amazon Music Prime, Amazon Music Unlimited, Deezer, or Spotify) does not show the correct metadata when initiated by a third-party app or Alexa. We are investigating, but have no ETA for a resolution.

                  In the meantime, please initiate playback from the Sonos app, or play via AirPlay, to avoid the issue.

                   

                    Dysfunctional
                    Enthusiast II
                    June 7, 2023

                    I am having the exact same issue as well. I’ve already completely removed Sonos from the Alexa app and disable/enable the skill. Changed room names and just about all other ts steps I can think of. 

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