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Jane J
Contributor I
Oct 12, 2020 12:06 PM UTC
Answered

Pairing Sonos One and Sonos One SL

I am new to Sonos and bought an Arc with two speakers for the TV in lounge. However, I am trying out the Sonos One and Sonos One SL in the kitchen and they are fabulous. My issue is that Alexa was working fine with the One but then I paired it with the SL and it has stopped working.

The shop told me I could pair them and still use voice assistant. Help, please.

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UKMedia
UKMediaAnswer
Oct 12, 2020 12:34 PM UTC

Thanks but it does say that Alexa on the pair is enabled.

Can you just check that the mic is still enabled?  There should be a small round white light near the mic symbol.  It’s easy to disable when moving it around, just touch the Mic symbol to toggle back on.

Remember: Sometimes Red Wine helps :)
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6 replies

UKMedia
UKMedia
Oct 12, 2020 12:09 PM UTC

Please open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that your Sonos One is still Enabled.

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Remember: Sometimes Red Wine helps :)
nik9669a
Senior Virtuoso
Oct 12, 2020 12:18 PM UTC

As I recall, pairing One’s disables the microphone on the left speaker? Will the system do the same with a mix of One and SL?  If so, it will be necessary to have the One as Right speaker and the SL as the Left. (Or is it the other way around?) 

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Jane JAuthor
Contributor I
Oct 12, 2020 12:24 PM UTC

Thank you for replying. Currently, the One is R and the SL is left. So maybe I need to change them round??

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Jane JAuthor
Contributor I
Oct 12, 2020 12:25 PM UTC

Thanks but it does say that Alexa on the pair is enabled.

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UKMedia
UKMediaAnswer
Oct 12, 2020 12:34 PM UTC

Thanks but it does say that Alexa on the pair is enabled.

Can you just check that the mic is still enabled?  There should be a small round white light near the mic symbol.  It’s easy to disable when moving it around, just touch the Mic symbol to toggle back on.

Translate
Remember: Sometimes Red Wine helps :)
    Jane JAuthor
    Contributor I
    Oct 12, 2020 2:01 PM UTC

    UK Media, Thank You! Yes, that worked. I had touched the symbol to see if there was anything there but the off/on toggle on the speaker is so subtle I missed it.

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