New Sonos One - No Calling or Spotify

I had a chat with a Sonos employee at the Samsung Developer Conference in San Francisco a couple of weeks ago (where the Sonos One was prominently demoed). He claimed that the calling feature will be added to the Sonos One eventually (without giving a time frame). Perhaps that Sonos employee was ill informed but I do sincerely hope he was not. IMHO that would be a very severely limitation for a device with supposedly "build in Alexa".

Totally agree-as a new owner of sonos ones I’m really disappointed by the ‘Alexa promise’ which isn’t fulfilled. No calling, groups etc. Poor for a premium device.

Totally agree-as a new owner of sonos ones I’m really disappointed by the ‘Alexa promise’ which isn’t fulfilled. No calling, groups etc. Poor for a premium device.

Hi

Groups are supported now: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/an-overview-and-explanation-of-the-new-support-for-alexa-grouping-6817788/index1.html#post16298346

As for Calling, you need to complain to Amazon. They define the difference between Alexa devices and Alexa Enabled devices. In fact not all of the Amazon product line up support Calling.

As for Calling, you need to complain to Amazon. Earlier in 2018 Amazon started supporting calling and messaging for 3rd party Alexa enabled devices. A cheap Eufy Genie speaker can do both and Amazon Multi-Room Music. Complain to Sonos about the lack of supporting all available Alexa features.

As for Calling, you need to complain to Amazon. Earlier in 2018 Amazon started supporting calling and messaging for 3rd party Alexa enabled devices. A cheap Eufy Genie speaker can do both and Amazon Multi-Room Music. Complain to Sonos about the lack of supporting all available Alexa features.


.and as we've discussed in other threads, the Sonos development priority will be focused upon controlling Audio Output, unless these new functions come as part of the standard Alexa functionality, which 'calling' obviously isn't.

As for Calling, you need to complain to Amazon. Earlier in 2018 Amazon started supporting calling and messaging for 3rd party Alexa enabled devices. A cheap Eufy Genie speaker can do both and Amazon Multi-Room Music. Complain to Sonos about the lack of supporting all available Alexa features.


.and as we've discussed in other threads, the Sonos development priority will be focused upon controlling Audio Output, unless these new functions come as part of the standard Alexa functionality, which 'calling' obviously isn't. First you direct the user to complain to Amazon about Sonos not having calling. Of which calling is a feature in the SDK that Sonos uses. Now you are writing about Sonos development priority. How is Sonos development priority, choosing to not focus on adding calling from the Amazon SDK, something that we should complain to Amazon about?

I again stand by my comment to direct complaints to Sonos as the ability to add calling is entirely under Sonos control. The SDK is available and whether Sonos prioritizes the development is up to Sonos. Complaining to Amazon, as you directed the user, will be pointless.

I'm sorry I'm not going argue with you. You have a view that Sonos should use their development time to compete with entry-level devices that are trying to compete with an Echo Dot. My point is that Sonos are using Alexa to control music and support basic Alexa embedded functions. The fact that Calling requires development from Sonos is, in my opinion, one of the reasons that Sonos have not prioritised this functionality on the Sonos Roadmap. But still, Happy New Year and let's see what happens in 2019!

As for Calling, you need to complain to Amazon. Earlier in 2018 Amazon started supporting calling and messaging for 3rd party Alexa enabled devices. A cheap Eufy Genie speaker can do both and Amazon Multi-Room Music. Complain to Sonos about the lack of supporting all available Alexa features.


.and as we've discussed in other threads, the Sonos development priority will be focused upon controlling Audio Output, unless these new functions come as part of the standard Alexa functionality, which 'calling' obviously isn't. First you direct the user to complain to Amazon about Sonos not having calling. Of which calling is a feature in the SDK that Sonos uses. Now you are writing about Sonos development priority. How is Sonos development priority, choosing to not focus on adding calling from the Amazon SDK, something that we should complain to Amazon about?

I again stand by my comment to direct complaints to Sonos as the ability to add calling is entirely under Sonos control. The SDK is available and whether Sonos prioritizes the development is up to Sonos. Complaining to Amazon, as you directed the user, will be pointless.I'm sorry I'm not going argue with you. You have a view that Sonos should use their development time to compete with entry-level devices that are trying to compete with an Echo Dot. My point is that Sonos are using Alexa to control music and support basic Alexa embedded functions. The fact that Calling requires development from Sonos is, in my opinion, one of the reasons that Sonos have not prioritised this functionality on the Sonos Roadmap. But still, Happy New Year and let's see what happens in 2019! I don’t wish to argue either. You have a point of view that complaining to Amazon will solve calling for Sonos. Amazon will point you to their SDK solution, examples of other 3rd party devices that support calling and send you to Sonos to complain. As you stated “Sonos have not prioritised this functionality on the Sonos Roadmap.” Amazon has made this available so its in Sonos hands. The only company that needs to hear the complaints is Sonos.

This will never get prioritized by Sonos if you keep directing people to complain to Amazon on features already in the SDK. Sonos needs to hear the voice of the customer on this, not Amazon.

Hmmm, why do some of these posts look vaguely familiar? :?