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User520709
Contributor II
October 23, 2017

New Sonos One - No Calling or Spotify

  • October 23, 2017
  • 19 replies
  • 3273 views
New Sonos One with built in Alexa! Not quite.
My new unit arrived today, setup was easy and had it working within 10 mins. However I was disappointed to learn that calling and messaging are not possible. Also not able to play Spotify with voice control on that unit, this works with the DOT. Nowhere that I seen in the marketing release did it say that Alexa functionality would be limited, so a lesson to be learned there.
Could someone from Sonos please highlight any other Alexa functions that are restricted in the new Sonos One. Are there plans to introduce the calling and messaging features in the future?
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    19 replies

    jgatie
    jgatie
    October 23, 2017
    Calling and messaging are Echo only functions not available on other Alexa enabled devices. I do not foresee them coming to other devices (though I have no inside info). Spotify support is coming soon, by Christmas is the target date according to the Sonos Facebook account. Please note the Alexa skill available from Amazon is currently in beta, so improvements are expected.
      DarwinOSX
      October 23, 2017
      New Sonos One with built in Alexa! Not quite.
      My new unit arrived today, setup was easy and had it working within 10 mins. However I was disappointed to learn that calling and messaging are not possible. Also not able to play Spotify with voice control on that unit, this works with the DOT. Nowhere that I seen in the marketing release did it say that Alexa functionality would be limited, so a lesson to be learned there.
      Could someone from Sonos please highlight any other Alexa functions that are restricted in the new Sonos One. Are there plans to introduce the calling and messaging features in the future?

      All of this has been publicized all over the place including this forum and the many Sonos One reviews.
      User520709Author
      Contributor II
      October 23, 2017
      Calling and messaging are Echo only functions not available on other Alexa enabled devices. I do not foresee them coming to other devices (though I have no inside info). Spotify support is coming soon, by Christmas is the target date according to the Sonos Facebook account. Please note the Alexa skill available from Amazon is currently in beta, so improvements are expected.Thank you for the response
      User520709Author
      Contributor II
      October 23, 2017
      New Sonos One with built in Alexa! Not quite.
      My new unit arrived today, setup was easy and had it working within 10 mins. However I was disappointed to learn that calling and messaging are not possible. Also not able to play Spotify with voice control on that unit, this works with the DOT. Nowhere that I seen in the marketing release did it say that Alexa functionality would be limited, so a lesson to be learned there.
      Could someone from Sonos please highlight any other Alexa functions that are restricted in the new Sonos One. Are there plans to introduce the calling and messaging features in the future?

      All of this has been publicized all over the place including this forum and the many Sonos One reviews.
      Thank you for the response, I do apologise I did not have the time to research the topic.
      DarwinOSX
      October 23, 2017
      New Sonos One with built in Alexa! Not quite.
      My new unit arrived today, setup was easy and had it working within 10 mins. However I was disappointed to learn that calling and messaging are not possible. Also not able to play Spotify with voice control on that unit, this works with the DOT. Nowhere that I seen in the marketing release did it say that Alexa functionality would be limited, so a lesson to be learned there.
      Could someone from Sonos please highlight any other Alexa functions that are restricted in the new Sonos One. Are there plans to introduce the calling and messaging features in the future?

      All of this has been publicized all over the place including this forum and the many Sonos One reviews.
      Thank you for the response, I do apologise I did not have the time to research the topic.

      I don't mean to be harsh about it just saying the current limitations were pretty well discussed.
        Alan P Sanders
        Lyricist III
        October 26, 2017
        I disagree this was prominent. I have been super excited for this to arrive and saw nothing of those limitations. It’s supposed to be an alexa - just in a sonos. And I spent an hour trying to get it to work and all it would tell me was something was wrong. And it even went through a step of synching music services and never once indicated Spotify wasn’t supported.
          DarwinOSX
          October 26, 2017
          Every review said it and it’s on the Sonos One page.
          http://www.sonos.com/en-us/shop/one.html
          I feel a little funny defending Sonos though because even the things they say work, like playing Pandora via Alexa, are very buggy and don’t work all the time.
          DarwinOSX
          October 26, 2017
          Oh I just looked again at the Sonos One page and it also says it does everything Alexa does which is clearly not true.
          Way to screw up a product launch Sonos.
          Alan P Sanders
          Lyricist III
          October 26, 2017
          Actually the Sonos One page does say "Look out for improvements—like fully supported voice control for Spotify, coming later this year." But the Sonos/Spotify landing page says nothing. Just sayin I spent an hour getting "something must have gone wrong" and fiddling with the app before I realized it wasn't supported - maybe it's because I'm an idiot, but maybe Sonos could have done a better job making it idiot proof!
          JMur
          Lyricist I
          October 31, 2017
          The lack of Spotify support was fairly clear upfront (if not annoying) with a little research.
          The greater issue for me that was NOT clear is the inability to change the wake word. Our entire house is synched with multiple Dots and Echos. Frustrating that the new speaker won't play ball and 'join the family'.
          Fingers crossed for updates. Otherwise this was just an expensive Play1.
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