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Jethro714
Contributor I
May 12, 2024

NEW APP PROBLEMS***Cannot add alexa as a voice assistant

  • May 12, 2024
  • 21 replies
  • 2127 views

I’ve removed every speaker and added back. Wiped cache and data from my phone, uninstalled and reinstalled both apps. Removed all sonos devices from my Amazon account on my desktop. What am I missing. 

When I try to add a voice assistant in the sonos app, after adding the skill back into alexa, the dial just spins. It will not link to my amazon account.

What have I not thought of?

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    Jordxn
    Lyricist I
    November 25, 2024

    I had a similar problem adding Alexa to Era 300s, where the app said "Signing into Amazon" and it just spun forever. As others have said, uninstalling Amazon Shopping fixed the issue in that case. 

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