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Jaggett2015
Contributor I
March 24, 2023
Answered

my sonos speaker cant play and music services theough alexa

  • March 24, 2023
  • 3 replies
  • 101 views

The alexa on my sonos can't play any music services, it says I have to link them and go back to sonos app, but they are linked. I've tried a million times. Any help would be great

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Best answer by GuitarSuperstar

Have you added the Sonos skill and music service skills in the Alexa app? Have you discovered the Sonos speaker as a device in the Alexa app?

3 replies

GuitarSuperstarAnswer
Lead Maestro
March 24, 2023

Have you added the Sonos skill and music service skills in the Alexa app? Have you discovered the Sonos speaker as a device in the Alexa app?

"Receive with simplicity everything that happens to you." - Rashi
UKMedia
UKMedia
March 28, 2023

FYI - It’s a lot easier to help if you fill out your user profile. www.sonos.com

In addition to the questions from @GuitarSuperstar , can you open the Sonos App>Settings>Services & Voice>Amazon Alexa and check that your devices are listed?  Also please confirm what SOnos device you are trying to get Alexa to work on.

Remember: Sometimes Red Wine helps :)
Corry P
Corry P
Sonos Staff
March 31, 2023

Hi @Jaggett2015 

Welcome to the Sonos Community!

In addition to the excellent points made above, please note that to control Sonos with Alexa, you must add any music service accounts to both Alexa and to Sonos, and they must be the same accounts.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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