My sister's alexa controls my sonos from 200 miles away!!

Forum|Forum|8 years ago
January 6, 2018
16 replies
1194 views

My sister came to ours for Christmas and she got an Alexa dot, for the few next few days we played with it and hooked it up to my sonos. Now she has gone home (200 miles away)- but now whenever she talks to her alexa the volume on my sonos goes down! I phoned her up to test my theory and it was correct - further more she then tried to play a song 'in the kitchen' and that worked too!!!

How can I stop this from happening? This is a major bug in my opinion!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by chicks

Simple, you deregister it via the Amazon web page. It’s the Alexa service you’ve registered. When Google Home is added, you’ll need to manage that service via Google. Same thing for music services; you register through the service. Pretty basic stuff, certainly not a bug...

https://www.amazon.com/mn/dcw/myx.html#/home/devices/1

Show previous replies

chicks

Yes but the problem is I don't have access to her amazon account in order to deregister. With the music services I can deregister them via the sonos app.:(

So, you allowed her to register Alexa on your device on her Amazon Account, which makes little sense. Alexa enables voice control, which you already should have had enabled on you own Amazon account. Why in the world would you have her to do this, there should have been no need to do so. It makes absolute sense that she now has to unregister it in her Amazon account, since it was registered there in the first place.

If you ever sell your Sonos devices, be sure to deregister them in your Amazon account first.

J

JimmacaulayAuthor

Contributor I

Yes that's right - she was at mine for Christmas and got an Alexa so got it working then I said 'let's see if it can control my sonos' so she clicked the 'add sonos' button. We had fun with it for a few days then she went home and I (wrongly) assumed she wouldn't be able to control it as I thought it would be via wifi (just like I cannot control my home sonos from my iPhone unless I'm on the same wifi). Must admit it took me a few days of wondering why the volume on the sonos kept going up and down :-)

But your right, ordinarily this would never happen ; guess I was an edge case. I wonder if I change my sonos password if she'll still be able to access it?

MikeV

Unless she remembers your Sonos password now, she won't be able to add it back in to her Alexa account. If she were to try, there will be a prompt to log into a Sonos account.

The S in IOT stands for Security.

J

JimmacaulayAuthor

Contributor I

Hi @MikeV,

Even when I changed my Sonos password her Alexa still could access my Sonos !!

Anyway, I fixed it - I needed to create a brand new Sonos account then change my Sonos settings to point to the new account.

🙂

UKMedia

Based on a couple of hours of fiddling to get my sonos linked I think she must have the alexa app with your devices still specified and enabled. I think if she disables your devices in her app it should stop.Hope that helps. I can't yet get my sonos connects working through Alexa so she must have done something right in setting it up.

Are you still having problems?

Remember: Sometimes Red Wine helps :)

J

JimmacaulayAuthor

Contributor I

No, the problem is fixed. Disabling the devices didn't work, neither did removing them from her Amazon account (so I suspect either my sister did it wrong which is very possible or something was getting cached somewhere). Anyway, I fixed it by creating a new Sonos account and pointing my Sonos system to the new account - drastic but it worked 🙂

Sign up

Login to the community