Skip to main content
Jimmacaulay
Contributor I
January 6, 2018
Answered

My sister's alexa controls my sonos from 200 miles away!!

  • January 6, 2018
  • 16 replies
  • 1194 views
My sister came to ours for Christmas and she got an Alexa dot, for the few next few days we played with it and hooked it up to my sonos. Now she has gone home (200 miles away)- but now whenever she talks to her alexa the volume on my sonos goes down! I phoned her up to test my theory and it was correct - further more she then tried to play a song 'in the kitchen' and that worked too!!!

How can I stop this from happening? This is a major bug in my opinion!
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by chicks
    Simple, you deregister it via the Amazon web page. It’s the Alexa service you’ve registered. When Google Home is added, you’ll need to manage that service via Google. Same thing for music services; you register through the service. Pretty basic stuff, certainly not a bug...

    https://www.amazon.com/mn/dcw/myx.html#/home/devices/1

    16 replies

    1188417897
    Lyricist I
    January 6, 2018
    Based on a couple of hours of fiddling to get my sonos linked I think she must have the alexa app with your devices still specified and enabled. I think if she disables your devices in her app it should stop.Hope that helps. I can't yet get my sonos connects working through Alexa so she must have done something right in setting it up.
    JimmacaulayAuthor
    Contributor I
    January 6, 2018
    Yes I'm sure she has but I just assumed Alexa would control the Sonos over wi-fi, clearly this is not the case.

    She has removed my sonos from her alexa app and it has fixed the problem. Thing is what if she refused to do so or couldn't do it for some reason ? It's crazy that I can't deny her access from the sonos itself!

    I guess I could change my password on my Sonos account - that might work - depends on the type of OAuth token Alexa has stored I guess!
    John B
    January 6, 2018
    Was she using Spotify Connect to play music by any chance?
    JimmacaulayAuthor
    Contributor I
    January 6, 2018
    No I don't think so. I do have Spotify but when we set up her Alexa we only configured Sonos (i.e. the only data we entered was my wifi password and my sonos account details). She doesn't have Spotify herself.
    John B
    January 6, 2018
    That really is interesting! I suspected that Spotify Connect was really to blame, because that is a known 'feature' of Spotify Connect. But it appears not.
    JimmacaulayAuthor
    Contributor I
    January 6, 2018
    Yes. A year or so ago I lent my speakers to a mate who also had sonos equipment but was having a party. After the party he returned my speaking but I could access all his Spotify Content (this was before I had Spotify) - it was great while it lasted - I suspect he changed his password or the token expired as it eventually stopped working 🙂
    chicks
    chicks
    January 6, 2018
    Alexa is in the cloud. I can control my Echoes, Dots and Ones from my phone, even if it’s not connected to my WiFi network, from anywhere. That’s how it’s supposed to work. Certainly not a “bug”.
    JimmacaulayAuthor
    Contributor I
    January 6, 2018
    Hhmmmm well it's not an Alexa bug but I'd say it was a Sonos bug. What if I sold my Alexa if I didn't remove the sonos connection before I sold it then the new owner could control my sonos!!! Assuming it uses the OAuth protocol I should be able to remove the authorisation at any time via the sonos app - I mean every other cloud service allows you to do this eg Facebook, Google, Salesforce etc why not Sonos?
    chicks
    chicksAnswer
    January 6, 2018
    Simple, you deregister it via the Amazon web page. It’s the Alexa service you’ve registered. When Google Home is added, you’ll need to manage that service via Google. Same thing for music services; you register through the service. Pretty basic stuff, certainly not a bug...

    https://www.amazon.com/mn/dcw/myx.html#/home/devices/1
      JimmacaulayAuthor
      Contributor I
      January 6, 2018
      Yes but the problem is I don't have access to her amazon account in order to deregister. With the music services I can deregister them via the sonos app.:(
      Show more replies
      Terms & ConditionsAccessibility statement