Skip to main content
davidpow
Contributor I
February 1, 2019

Music restarts after being paused

  • February 1, 2019
  • 13 replies
  • 1253 views
I start music on my Beam and Play:1 group using Alexa ("Alexa, play Laid Back Classics Station"). After a while I stop it again using Alexa ("Alexa Stop"). Then after several minutes it starts again of its own accord. I then either tell it to stop again using Alexa, or pause it in the Sonos App. But, after several minutes it starts again. It does this repeatedly with about a 5-10 minute gap between me stopping/pausing and it restarting. There is nothing pressing on the controls on the Beam or Play:1's and no noise that it could be misconstruing...and anyway I have said "stop" not Pause when stopping it.

I cannot be sure, but I think this has only started happening since I upgraded to the latest software update (I am now on 10.0), but it has occurred on a few days now. The only way I can then stop it is by switching to TV input (by saying "Alexa turn on the TV")...

I have submitted a diagnostic immediately after it last occurred (that was the 4th resume after stopping it!). My confirmation number for the diagnostic is 2120986725.

thanks
- Dave
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    13 replies

    davidpowAuthor
    Contributor I
    February 1, 2019
    To add some extra detail....if I originally start the music from the Sonos App and then stop it using Alexa ("Alexa Stop") the problem does not occur...so it seems to relate specifically to when the music is originally started using Alexa.
    CRAIG500
    Lyricist I
    February 1, 2019
    I have the same issue with my beam, only it restarts uncommanded from pause within one minute. This only started today and is seriously annoying.
    jgatie
    jgatie
    February 1, 2019
    I'm going to PM a mod to take a look at this.
    Belly M
    Belly M
    February 1, 2019
    I have had exactly the same this evening, stopped now though but started again four times until I dropped some local music into the queue.

    Started music using Alex from Amazon Music
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 1, 2019
    I start music on my Beam and Play:1 group using Alexa ("Alexa, play Laid Back Classics Station"). After a while I stop it again using Alexa ("Alexa Stop"). Then after several minutes it starts again of its own accord. I then either tell it to stop again using Alexa, or pause it in the Sonos App. But, after several minutes it starts again. It does this repeatedly with about a 5-10 minute gap between me stopping/pausing and it restarting. There is nothing pressing on the controls on the Beam or Play:1's and no noise that it could be misconstruing...and anyway I have said "stop" not Pause when stopping it.

    I cannot be sure, but I think this has only started happening since I upgraded to the latest software update (I am now on 10.0), but it has occurred on a few days now. The only way I can then stop it is by switching to TV input (by saying "Alexa turn on the TV")...

    I have submitted a diagnostic immediately after it last occurred (that was the 4th resume after stopping it!). My confirmation number for the diagnostic is 2120986725.

    thanks
    - Dave

    Hi Dave,

    Thanks for sending in the report. Looking at the command log, I see a few pause commands, then I see play commands coming in through UPnP from an iPhone. I'd recommend double checking all Sonos controllers on your system to make sure that the play command isn't coming from one of them.

    If you can confirm that, it would be a good idea to troubleshoot this issue live. Please reach out to our phone team who can take over from here. Our phone number and hours can be found here.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
      Mayhew132
      Mayhew132
      Trending Lyricist II
      February 1, 2019
      I have exactly the same problem, only thing that has changed is it looks like my system automatically updated to 10.0

      Came home to “New Music” blaring!

      Diagnostic 373245410
      Jeff S
      Jeff S
      Retired Sonos Staff
      February 1, 2019
      I have exactly the same problem, only thing that has changed is it looks like my system automatically updated to 10.0

      Came home to “New Music” blaring!

      Diagnostic 373245410

      Thanks for sending the report. Due to the nature of this issue it would be best to troubleshoot this live with our phone team. Please give us a call, our number's found here.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      davidpowAuthor
      Contributor I
      February 2, 2019
      Jeff,
      Thanks for the response. To clarify, there is no iPhone controller restarting at any point but I have tried stopping the music both using Alexa and the app on my iPhone. In the diagnostics I sent you I only used the app to stop the music. An additional note is that I had set up a Yonomi routine which switches off the music when I go out. I found it is playing when I return home...except when I start the music from the app instead of using Alexa before I go out.

      Certainly happy to get on the phone when I have the problem if you still want that

      Thanks
      Dave
      AjTrek1
      AjTrek1
      February 2, 2019
      Hello

      Another Poster had a similar issue with his Sonos starting up precisely at 7PM every evening. It tuned out to be a SmartThings routine that was commanding his Sonos. Is there anything like that in your home?
      Together Everyone Achieves More = T.E.A.M.
      davidpowAuthor
      Contributor I
      February 2, 2019
      Hi. No, I have no routines which start my Sonos. I’ve double checked in IFTTT and Yonomi and I don’t have Smartthings.
      Show more replies
      Terms & ConditionsAccessibility statement