Skip to main content
davidpow
Contributor I
February 1, 2019

Music restarts after being paused

  • February 1, 2019
  • 13 replies
  • 1253 views
I start music on my Beam and Play:1 group using Alexa ("Alexa, play Laid Back Classics Station"). After a while I stop it again using Alexa ("Alexa Stop"). Then after several minutes it starts again of its own accord. I then either tell it to stop again using Alexa, or pause it in the Sonos App. But, after several minutes it starts again. It does this repeatedly with about a 5-10 minute gap between me stopping/pausing and it restarting. There is nothing pressing on the controls on the Beam or Play:1's and no noise that it could be misconstruing...and anyway I have said "stop" not Pause when stopping it.

I cannot be sure, but I think this has only started happening since I upgraded to the latest software update (I am now on 10.0), but it has occurred on a few days now. The only way I can then stop it is by switching to TV input (by saying "Alexa turn on the TV")...

I have submitted a diagnostic immediately after it last occurred (that was the 4th resume after stopping it!). My confirmation number for the diagnostic is 2120986725.

thanks
- Dave
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    13 replies

    Show previous replies
    davidpowAuthor
    Contributor I
    February 3, 2019
    Some further info. I also have a stereo pair of Play:1’s in another room controlled by an echo dot. If I start them using Alexa on the dot and then stop them in any way (app, Alexa or via Yonomi routine) they stay stopped. Seems like it is in the Alexa integration in the Beam?
    davidpowAuthor
    Contributor I
    February 8, 2019
    I have tried this (starting with Alexa, then stopping with Alexa and via app) a few more times over the last few days and it remains stopped. Nothing else has changed 😞 So I am still a bit confused as I was doing this during UK office hours so I could call the UK support line to get it investigated live. I will keep trying and, if it occurs again, will call the support line. Has anyone else who indicated they had the problem been able to call the support line and get it diagnosed? Thanks anyway everyone!
    Nsmith9
    Lyricist I
    February 9, 2019
    Mine started doing this today too. I had to unplug my Echo Dot to stop it. Never happened before.
    Terms & ConditionsAccessibility statement